PellaReviews of pella.com

The men who installed my dining room window did an exceptional job. They arrived on time, put down drop cloths, and immediately went to work. Before they left, they cleaned both inside and outside and left me with a completely clean window. They were very polite and managed the job without any problems or delays. Thank you Allen and Ronald.

Awesome service people! We had a transom window shattered by lawn crew soon after installment - and while it took a long time for the replacement glass to come in, I cannot say enough good things about the crew. Dexter and Jose did the replacement with no fuss and no muss. Dexter was professional and knowledgeable and so was Jose. They did a perfect job and cleaned everything up afterwards. Highly recommend!!!

Ken Hutchison is so thoughtful when dealing with us. He was easy to work with and very knowledgeable

We had an outstanding experience with Pella Windows DFW, thanks to Ernie Borroto, our Replacement Sales Consultant. Ernie did a phenomenal job educating us on the quality, longevity, and logistics of installing the windows. He was always timely and maintained strong communication throughout the entire process. Ernie guided us every step of the way, even after the installation was complete. On installation day, he visited to ensure everything went smoothly and checked in on us, demonstrating his dedication to excellent customer service. He was flexible and helped us explore various financing options for the windows, making the process much easier for us. Ernie was always courteous and professional, and we believe all Pella consultants should follow his example. He's clearly the best at his trade and deserves a raise. We also want to commend Ashton and Mekshek, the father and son duo who installed our windows. Their expertise and seamless teamwork were evident in the flawless installation. They were professional, efficient, and a pleasure to work with. Overall, our experience with Pella Windows DFW was exceptional, thanks to Ernie, Ashton, and Mekshek. Highly recommended!

My problem with Pella Windows has been resolved due to the involvement of the store owner.

We have used Pella Windows and Doors for decades! Every house we have owned had Pella products and Pella Service people were so great to come out yearly and perform a "Tune-Up" on our windows and doors to keep them working well. Recently we decided that our 40 year old Log Cabin was feeling very drafty even after replacing the furnaces and AC Units. We decided to Replace All of our 40 year old Pella Windows and doors. We cannot believe the difference. No more drafty cold areas. Pella Sales Rep Zach knew exactly what we needed. He worked with the installers Jim & Nathan and got us scheduled. We're laughing because today is October 12 and they have beautifully finished the job on the same day they were scheduled to start the 2 week installation. Pella Products are Exceptional. Sales Rep knew exactly how to provide us correct products to install. The Installers were Professional, Neat and Clean and with little or no disturbance to our home furnishings. Thank you Pella! I would give you 25 Stars if they would let me! PLUS THEY OFFERED 24 MONTHLY PAYMENTS SAME AS CASH! Warm Regards, Rick & Katherine Campbell

Pella service recording loop talks of relentless effort to help customer. I need frame parts for a patio door. Pella could not provide frame parts. The service recording over promises. Pella service for my patio door did not meet my needs. Pella in my situation let me down.

I replace my windows this year for the first and was suprised how it made the exterior look great and now I don't feel the draft. Very happy with the process as whole. Expensive but worth i