PellaReviews of pella.com

I'm giving one star because you can't do ZERO. Pella installed a window incorrectly, left pieces in the frame on the outside, causing a leak inside. Then when they had to come fix it they charged me $145 for a diagnostic review, so a tech could say yes it was done incorrectly. They tried to ease the pain by not charging me labor fee to fix the window, ( they tried for $350 and i pointed out the concept of customer service), but are not budging on their diagnostic fee because they had to confirm it was done wrong. $145 for that confirmation. Don't use the Omaha pella people because the window installers are contracted so you may get someone good or someone horrible like the people who did mine. Also the customer service is not good or helpful. I have tons of friends who use Anderson and they have had no issues. I only used Pella becasue the window was already here when I bought it and it was under warranty. The problem comes from all the fees they will tack on. Another window I was going to have fixed was going to be $1,800 and the window was free. Lots of fees. Do not use unless you can afford the $ and headaches.

Awesome service people! We had a transom window shattered by lawn crew soon after installment - and while it took a long time for the replacement glass to come in, I cannot say enough good things about the crew. Dexter and Jose did the replacement with no fuss and no muss. Dexter was professional and knowledgeable and so was Jose. They did a perfect job and cleaned everything up afterwards. Highly recommend!!!

Pella is installing a door with a sidelight that includes a blind today - the framing of the blind is off-centered - it looks awful! Caulking looks awful. Brand new door has inconsistent gaps. I feel like I wasted a lot of money.

I have 5 Pella casement windows that no longer close when I crank them out. I requested Pella service to either repair or replace the windows. I received this reply from Pella: "Thank you for contacting us. A Pella representative will reach out within 3-5 business days." It's been 11 days and I have not been contacted.

In May 2026 we had $33,000 worth of Pella casement windows installed. We purchased the windows and installation directly through our regional Pella sales office. The day after installation, we discovered that none of the window cranks or locks had been properly installed and literally fell off of the windows when used. We also discovered damaged trim on one window. We called the customer service number and were connected to a foreign based call center. ($33,000 and this is the best Pella can do!) The call taker read from a script, asking for serial numbers, make, model, where I purchased the windows, the name of my contractor, etc. etc. etc. We felt that for $33,000, Pella should have all of that information on file! We requested to be connected to our local Pella representative, but the call taker would not do that. We ended the call and contacted our local Pella sales rep, hoping he could help. Apparently, he had already made the sale and was not interested in helping us. We finally managed to reach someone in our regional Pella office, who came to our house several days later. He fixed the defective lock and crank installations and discovered some other installation issues. He said he would order some parts and return to install them. That was six weeks ago. We left a followup voicemail message six days ago, but he has not yet responded. Pella has no customer service or followup. None. Yes, so far the windows seem to be of good quality, but there are other companies (at least in our area) that offer a similar quality product with much better customer service. Going forward, we are concerned that if anything ever goes wrong with our $33,000 windows, we will have one heck of a battle trying to get the problem resolved. Pella's philosophy seems to be "take the money and run." We absolutely do not recommend this company.

Even after the authorized serviceman confirmed that I was sent the wrong door, and that the door which was delivered was manufactured incorrectly, the company has refused to do anything to fix the problem.

Ken Hutchison is so thoughtful when dealing with us. He was easy to work with and very knowledgeable

I cannot recommend PELLA. I ordered doors from PELLA but when install date finally arrived half of my doors were the wrong model. I was expected to wait several weeks for a new install date even though the correct doors were in stock and available that day.