PellaReviews of pella.com

I was hired as a subcontractor for Pella. Purchased a hand brake. Was promised plenty of work and a great partnership. Pella dodged my calls for weeks. I was then given 2 installs, which I received 4.5 and 5 star reviews on. Pella claimed they had no more work for 2 weeks, until I finally received a TEXT not even a call, saying they were cutting ties due to not having sufficient workload or the resources.

When our builder put Pella Windows in our new home in 2020 we thought we were getting great windows. We found out that after the first winter they were not. The first winter one window fully cracked and had to be replaced. Then there were problems getting many of the windows to lock to keep the cold or hot air out. As of 12/2025 they are in fact coming again for the 4th time to see if they can adjust 3 windows to lock. If not , we will have to replace them as we found out too they were nothing but builder grade and will have to pay them hundreds of dollars to reinstall the inferior windows they installed initially.They only give a 2 year warranty. What does that tell you? We already replaced 3 windows with another brand which gives a lifetime warranty. Had them in our other house and never had issues with the warranty. I would never buy Pella windows again.

I purchased a pella sliding patio door from Lowes in July 2025. A month later the molding on the glass came loose. I called pella and they sent a field professional out for assessment and a replacement door was ordered. I had to call for an installation appointment in November because I never heard back from them after the visit. The installation was scheduled 11/21/25 apparently the "factory sent the wrong door." Now im being told the next installation date is January 2026! Six months after reporting the defective door.

Yikes! Purchased 7 windows, one being a kitchen awning window. Minimum $1,000 per window. Impractical design because there is no bottom ledge to open the window from the closed position. One of our Pella windows almost needs a two-man crew to close it! Drafts are coming in from single pane windows. And, just today, I went to lightly sweep some dust away from the ledge of the awning window, only to get my fingertip cut because the slot where the knob slides back and forth, was not beveled. So metal cut. NOT COOL! All windows were purchased in 2022. There are DEFINITELY great window manufacturers. Pella isn't one of them.

Some of the worst customer care that I have dealt with. We installed a 19K slider in 2024. The door was damaged by a contractor who was building a new patio at our home. The contractor’s insurance company paid for a $14K replacement door and glass panels from Pella. A Pella contractor installed the new door and adjoining glass panels. The Pella contractor installed the insulated glass panels, but did not clean the glass of fingerprints. I messaged back and forth with several national Pella customer care team members and they told me I would have to remove the glass panels and clean the glass myself. We had the same issue with the original door install in 2024 and the Olathe, Kansas Pella dealer sent out a crew member to remove the glass, clean and reinstall the panels. I called the dealer again and they agreed to come by and resolve the issue. Always deal with the local dealer. The national CSR team will only create angst and heartburn.

I had a patio slider installed a few months ago. A few days later I noticed that some of the wood wasn't properly stained. Called them and someone came out to see for themselves. They were supposed to come today to replace the parts but were a no show. When I called them, they said they couldn't locate the parts and the technician who was supposed to come today was out at a job that would take all day. I rearranged my morning for them and now we have to reschedule. Doubt I'll use them in the future.

Pella has actually treated us well and has been responsive to fixing installation issues and replacing glass panels. They have twice improperly installed some of the retracting screens. We have a couple of big issues with screens. I'd only recommend the French slider with the interior screens if you live in an area with few bugs. Otherwise, your house will fill with bugs if the slider is open because the bugs collect on the screens. When you open the screens to close the sliders, the bugs rush in off of the screens. We also have the retractable screens that are hidden when the window is closed. We love the clear view out and they clean more easily. However, I have noticed that bugs on the outside of the pane of glass get past the window brush when I open the window and are brought into the house. Our bedroom and bathroom fill up with gnats if the window is open because there is no screen to keep them off of the glass and the brushes on the side of the window with no screen don't sweep them off while opening the window or keep them from getting past it while the window is open. As a result, we can't have our windows open at night during warm months.

For a simple lock on an old door, been waiting for almost 2 months for repair. Weeks to get estimate, weeks to get someone to virtually measure, weeks to get an appointment, weeks to get someone to my house. Not sure how they justify this.