PellaReviews of pella.com

I recently purchased a high-end Pella Reserve 16-foot sliding glass door from Pella in Monroe, CT. During the sales process, Pella strongly encouraged me to also use their installation service, which I agreed to because I expected a premium installation to match the premium product. Unfortunately, the installers got spray foam/residue on the visible finished portion of the new door frame. This was not hidden foam in the rough opening — it was on the finished surface of the door and would not come off with normal cleaning. When I contacted Pella, I expected them to send someone back to correct it. Instead, they suggested I try removing it myself with products such as Magic Eraser, Goo Gone, adhesive remover, or mineral spirits. I found that completely unacceptable on a brand-new finished frame, especially when the damage was caused by their own installation crew. For what Pella charges for installation, I expected them to stand behind their workmanship. In my experience, they did not. The door itself may be a quality product, but I do not believe the Pella installation service was worth the premium. Based on this experience, I would suggest buying the door if you like the product, but using a qualified local carpenter or installer who will actually stand behind the work.

Don’t bother! Our Pella patio retractable screen door was not retracting. Called Pella and they put us in touch with this contractor, Pella Mid Atlantic. We had to prepay for the service. The person sent had no solution to fix. He turned the screw to tighten the screen slightly, sprayed some silicone spray, both of which we could have done, and then essentially shrugged his shoulders and said nothing he could do to fix and he left. The retractable screen door is still not retracting and we wasted $203.

Had a glaze bead come off one of our windows. Was told it would be $250 for Pella to come out and install it. I had Pella send me a new bead and instructions for install. I installed it, but was unable to following Pella's instructions. The bead wouldn't catch in the window. Unable to contact anyone at Pella using the Customer option. Was told it would be six hours and thirty minutes before I would get a call back. Same thing when I asked for text support. I discovered that by bending the small angle on the vinyl bead it will in fact snap into the window. ALSO, ALWAYS push the contractor option when calling Pella, it was answered in less than a minute. Pella's customer service used to be so good, now it is lousy.

Patio doors replaced at a cost of $9800! The installers failed to tell me there is no screen door. Called to complain and Pella says it will take 6 weeks, total of 7 weeks not being able to open the window June/July! I have no air. Issue with an electric line that I need service on. These guys can’t do their work because it’s so hot in my townhouse. The patio doors are the only window in living room and kitchen, in the first floor. The house is suppose to be put up for sale in August. Now every thing is delayed because of Pella! How can I expect any one to do work on the inside.

If I could give this company zero stars I would. Terrible windows and even worse customer service. I'm not even sure they have customer service. Stay away unless you like crap windows and organizing your busy day for repair appointments that never happen! Two no shows in one week and no follow up response

If I could rate Pella as zero stars I would. Had all Pella windows installed in my log home. Now there is mold growing between the two panels of two different Pella windows. Asked them what they can do for me. After waiting and sending in pictures and receipts after 6 weeks I got their answer: "Nothing!" Seems there was a 2021 final date to file a complaint to be included in the class action suit against Pella precisely for this issue!!! WHO KNEW?? So I'm out of luck "Too bad sucker" is pretty much how I feel they think of their customers. Do yourself a favor: spend a little more & buy from a 1st rate manufacturer. You won't be kicking yourself years later for saving a few bucks by buying Pella.

My experience with Pella Windows Nashville, TN: I purchased four windows; three of which were two normal size windows combined into one big window frame. The installation went well. The screens on one of the combined windows in front of my home are dented. The installation team said they had documented it and someone would get back with me. A few days after installation I pushed up the window (where the screens are dented) and could not get it back down, so I contacted my salesperson and he had someone stop by. They took a knife and cut some vinyl off the window which made the window easier to pull down. I showed him my dented screens, he looked at something on his phone and let me know it had been documented. I also showed him several big ‘ripples’ in the window glass. If you look out and move your head, items outside shift and move around. It is very weird. He said he would document it. The installation was March 17, 2026. The person who helped get my window down came out a few days later. I also sent an email to their support website on May 4, 2026. All the issues are with my front porch window. It makes me wonder if it might have been damaged somewhere along the way in transit to my home. It is now May 31, 2026. I have not heard anything from anyone at Pella. I was really hoping these new windows would reduce some sound from outside because they are supposed to have some type of gas between the double panes. These windows allow more sound in than the much older windows they replaced (where seals were broken). My experience with Pella Nashville, TN is the most nonexistent customer service I have ever received from a company regarding products for my home. My friend used American Home Design to replace all windows in their home. The window products were much better; they knocked out some sound from outside and their customer service was great. There were no ripples in any of the windows and no dented screens. The salesperson even came out a few months later to check up with her. I hope my experience helps someone else.

Casement windows leaked around frames, both fixed and movable types. Fixed (middle of 3 window gang) seal inches too short on corner of one side, exposing wood and nice hole for water to drain onto wood frame, house frame, chip board sheathing and behind wood siding, rotting everything beneath window over about 3 foot length. Replacement gang cost around $4000, will try to fix in place first then remove and repair gang if necessary. About 10 years ago had to make new glass frame for one movable window that rotted because not sealed properly, sealed 7 others and so far no leaks. Having self installed 10 Pella windows in a sun room new construction and after ripping off siding (so essentially a new construction install) the rest of house with Andersen doors (French and sliding) and windows, I would never buy Pella and have been satisfied with Andersen.