PellaReviews of pella.com

Reading the reviews on "Trust Pilot" PRIOR TO making my purchase of Pella Windows and Doors would have been helpful. I received quotes from three companies and it came down to Pella and Andersons. They were comparable in price and even though Andersons seemed to have the BETTER material, their sales associate seemed more like a used car salesman and drove me away to Pella. I did like my Pella Sales person. We wanted new windows and doors before a big party we were planning. I was told that it should not be a problem but the scheduler would go over all of that with me (after they had my check). However, from the beginning, Communication, Process and Follow Through are well below satisfactory. The initial visit was about 90 minutes where measurements and options were discussed. When we were able to negotiate pricing, I was asked for payment. So like an idiot who was born last night, I paid in full. With the understanding that my check would not be cashed until installation was scheduled and windows were ordered. A few days later, my bank called to inform me of a large check attempting to clear. I phoned Pella to ask why my check was cashed before they said it would be and they just apologized, offered to send me a gift card for dinner, blah-blah-blah. My job was scheduled to start the Monday AFTER our party. Again there were apologies. I was told they had to order the materials. Apparently the THREE MONTH PLUS lead time was not enough. OH, but they had already paid themselves for my job BEFORE they had even ordered the material. Pella has completed 70% of the job but had to stop because one of the windows was cracked and they failed to order the correct size window sills. They also need to get a different person out to install screens because the crew did not know how to install them. It will take another 6 weeks to get the material and they they will contact me to schedule round TWO of their install. When all is said and done it will have been about 6 months to complete my job. OH...the windows and doors? I'm happy with the moldings and the installation. I'm not crazy about the windows themselves. Design is lacking and i'm still wondering how I can wash the outside of the windows from inside the house. I will follow up after they actually COMPLETE my job. OH...did they make any concessions with me on this poor performance? YES!!! A restaurant gift card for $100 WOOHOO!!!

Last year I ordered a new Pella door and was very pleased. It was installed by a Lowe’s installer. Thinking the company did quality work I ordered 2 windows. I wasn’t told there was more than one material and thought I was getting and thought I was ordering fiberglass. When they came out to install I was told I was getting vinyl. I was very disappointed and had to get the guys back out to finish the edges they didn’t cover. I gave them another chance about 8 weeks ago and ordered a window to replace a garden window in my kitchen. I wanted another garden window but was told they no longer make those. I was not told they make bay windows which I would have been happy with. I do believe they sent out the wrong window. I should have gotten a custom size instead of the standard size I got. My understanding was the window would be flat but cover the opening. They had to do a 2 inch frame on all sides inside of the opening to build it up since they didn’t do a custom window so it would fit which took up part of my light and view. On the outside the expanders did not cover the cutout in the brick so they were coming out to put more boards on top of the boards to try to cover it up. I stopped them from rigging it anymore. My salesperson said the work was sloppy, took pictures and sent to her supervisor who called me thinking I sent the pictures. I don’t know who he was and he never came out to check. Pella needs to do better about telling their customers all their options and choices.

I use a single star because I can’t give zero stars. I’ve been trying all day to contact a human. I’ve tried waiting on hold, waiting for a callback (no one replied) and texting two different ways. In the latter instance I stated my issue and no one replied. Their customer service really sucks!

I hope you never have to replace a part for a Pella Window. Customer service is beyond bad. They promised to send a quote for a simple part over a month ago. I have had no response back from anyone even though 3 people said they would escalated this to a manager. Meanwhile I cannot open my window. I have emailed, texted, and hung on the phone for over an hour. Beyond frustrated with the non response.

I like the look of my casement window unit. However, I am unhappy with the fact that one set of blinds came defective. I called Pella to report the problem but told them I'd keep an eye on it and let them know what id like them to do at a later date. It was drooping at the top unlike those of the other windows. I got busy with work etc. and time went by. Then one day to my dismay I noticed the problem had gotten a lot worse. There was a broken thread. I called Pella and was in disbelief when they hardly had any details of my order. They did not even have the window specs recorded. Finally they told me the blinds were out of warranty and that I would need to pay over $1000.00 just for a new set of blinds for that one window of that unit. They would need to send someone out to remeasure the window otherwise, any mistakes would be on me. It is just a blind you pop in and out. I said hey I am not purchasing a whole new window all I need is a replacement blind and they were like yeah that will be the cost. So think carefully and check your installations because Pella will let you pay dearly at a later date. Oh and to top it all their quote is only valid for a certain number of days.

Worst company on the planet. I wish I could attach a picture of what they installed. Run for your life and never buy a Pella window again.

Had a crack in a upper Sash of a double hung window. So I went on their online store, and ordered a replacement. The next day, I checked to see if it would fit my older series window, and it would not. They said no problem, they would cancel, and get me the right one. They needed information like sizes, etched serial number on glass, etc. I also ordered a seal for one of my doors. I said will that seal be sent or cancelled, they said order it again, because the whole ordered was cancelled. A few weeks later, 2 seals show up, then the Sash. I compared the Sash to the old one, and totally different. I called up, and that is when the problems began. They said I ordered 2 seals and could not be returned, and the Sash was rapidly produced, so I could not return that. What? one day, and you said it was cancelled? Then the one they sent was not complete, it was missing provisions for the cam locks. So I said, since I have to eat this Sash, I want it right, so I can sell it. So I tried to send back, so it could be completed, and they said it was right, and they would do nothing. I have never had such a problem with a large company before. So much money spent on windows and doors, and zero support afterwards. I would definitely go to a another manufacturer.

Save your money. Spent over $50k on replacements. So far 2 years install was good but they DO NOT HELP WITH REDUCING HEAT from the sun. That is the reason we replaced our window. It is now 60F in 30143 but it is 79F in my house for the heat from the sun through the windows. I bought these so not to have to pay for AC when 60F out! Total false advertising