PellaReviews of pella.com

Date: Tue, Aug 25, 2026 at 4:03 PM Subject: Order#731460402-ATTENTION REQUESTED Sent to Pella corporate office.... We placed an order for a brand new Pella front door on January 28,2026 with your sales representative Billy Stewart. Our first door arrived and was installed on April 6, 2026. During the installation process your installer put a dent in the top of the door panel with his nail gun. We were told a replacement would be ordered. The replacement panel was installed on June 16, 2026. While cleaning the glass it became apparent there were fingerprints between the glass panels as well as scratches on the inside of the glass. I contacted customer service who asked me to send photos which I did that day. Two weeks later I was contacted and told they were sending someone out to take MORE photos. After that was done I was contacted AGAIN two weeks later and told they needed to send someone out a second time to take photos of the numbers on the glass.. fast forward to today August 25, 2026 when the technicians arrived with ANOTHER new panel only to discover the entire window framing was crooked and would not be installed. In good faith because of the Pella name we trusted that in spending over $7,000 on a new front door we would be receiving a quality product that would last our lifetime. Your company obviously has serious issues going on with your manufacturing and at this point we would never recommend a Pella product to anyone and will gladly share our horror story with others. Seven months, over $7,000 given to your company and more appointments than I can count and we still own a damaged door. Nobody has ever reached out to apologize or assure us this will be rectified. Your salesperson who was eager and willing to help us through the process disappeared under a rock after the very first issue happened. Pella Windows Hello: Your customers deserve better than this. WE deserve better than this

I am extremely disappointed with my experience with Pella Windows and Doors. Based on what happened with my order, I would not recommend them. Pella came out and took the measurements for the glass for my door, yet the wrong size glass was installed. What was especially frustrating was that what I originally ordered was changed, leaving me with something different from what I expected and had agreed to. Trying to get the situation corrected has been incredibly difficult. I have spent far too much time trying to reach the appropriate people and get answers about a problem that should never have occurred in the first place. When you hire a company like Pella, you expect accurate measurements, clear communication, and for the product you ordered to be installed correctly. Unfortunately, that was not my experience. After everything I have gone through trying to resolve this, I would never recommend Pella for doors or windows. I am still hoping they will take responsibility and properly resolve this situation.

We spent over $20,000 and double doors three years ago the door is jammed shut and they told me it’ll take a month to get someone out here to fix it

We will never buy Pella Windows and Doors again! We built our house about 20 years ago and used Pella to install our doors and windows. Now it is time to get the weather stripping changed, and some locks on the doors replace or repaired because they stick, or don't work at all. We called Pella for service, and were quickly put on a waiting list. A few months later they came to our house for service, but told us they didn't have the right parts and they needed to order them. The 2nd time they came out, it was the same story. Then they came out for a 3rd time, and once again they said they didn't have the right parts and needed to order them. We are now waiting for a 4th visit from them to get our Windows and Doors serviced, Is it really that hard is it to get the correct weather stripping? It has already been 8 months since we started this process. So frustrating!!!

Bought 6k pella French doors from Lowes with built-in screens. The windows came with a haze inside the windows panes. I called lowes and they told me to call Pella. Pella had NO online instructions or videos. After numerous transfers I was sent to a technician who charges me $100.00 to explain to me over the phone how to open the windows!@#$$% . Another pella rep said " you should have bought direct"??? So much for customer service!!!

The men who installed my dining room window did an exceptional job. They arrived on time, put down drop cloths, and immediately went to work. Before they left, they cleaned both inside and outside and left me with a completely clean window. They were very polite and managed the job without any problems or delays. Thank you Allen and Ronald.

The Complete about Pella One- Windows were not done right and there were the worst nail holes and it took 8 plus times of them coming out to fix it. Two- I also order doors and they were incorrectly me measured because of that the entry door not being installed. Also, the salesman charges my card after he said he would not till all was resolved and he charged the card. In addition to all of this the sales representative acted unprofessional by yelling and using profanity when my contractor was trying to fix the doors. This happened in front of witnesses who can confirm what happened. I would the the Pella customer serve to review this issue. Thanks Christa

We bought a Pella patio door from Lowe’s. Lowe’s sent out a sales person to go over all the doors available. this sales person “Anthony” Said he would remain our point person and we were to contact him if there was ANY issues, not Lowe’s. The door arrived, the installer was amazing but the door had no lock with the hardware. The installer called to report the issue. We called Anthony who said we should call Pella to file a claim stating it would be better if it came from us. We contacted Pella and asked the part to be overnighted as we could not secure the door. Pella responded a week later that they received our request. Anthony never responded again but had a customer service person call us every day to tell us she had no information. So Anthony must have received his commission and passed us off. Lowe’s received the part three weeks later. They wanted us to make an appointment with the installer to install the lock. My husband drove over, got the part and installed it himself. Lowe’s lost a customer for sure we completed our three room renovation without using their services. Bye Lowe’s. Love the door, hate Pellas customer service.