Pay with MoonReviews of paywithmoon.com

I understand that they might have issues with their issuer bank. But stopping refunds and postponing them indefinitely is unacceptable. They shut down the service and are now refusing to process refunds, claiming they will pay them once operations resume — which may never happen. At the same time, their refund policy clearly states that refunds are processed within 5 business days. This is a direct contradiction of their own terms and a complete disregard for customers. Update 16.12: Despite the support team publicly promising in the comments under my review that the refund would be processed, no refund has been received to this day. This strongly suggests that these promises are empty and raises serious concerns about the legitimacy of the service. At this point, it increasingly looks like PayWithMoon has effectively scammed its users. Update 24.12 The refund was reversed, and I received an email stating that I must re-submit the refund request, this time requiring KYC verification. It’s important to note that none of the sections in their ToS or Privacy Policy — which they reference in the email — state that KYC is required in order to receive a refund. This appears to be yet another serious violation and an obvious attempt to introduce additional obstacles for users, likely to delay refunds as much as possible.

Obvious scam: Card closed, money gone and no reply from customer support.

My cards worked almost flawlessly for a long time, and the transactions were smooth, up until recently. I saw that all my cards were canceled due to their platform going "offline". I did get the refund for the outstanding balance, but I would've liked it if the service were more reliable.

Woke one morning and my cards were canceled. I contacted their customer service, someone responded and said they are experiencing issues and they don't know when it will be fixed, and she asked me to do a refund, which I did, and only for me not to get my refund credited to me over 72 hours now

Card is cancelled, and no refund so far. Also support is not replying to messages.

I had good experience before but since now it says offline for maintenance. Dashboard is empty and can't even use card that has balance. Hope its not scam and get my card back before expiry or get refund.

I just logged into my account and my cards are "canceled". I cannot use it to pay for anything, I cannot create a new card. There is no email notification with clarification on what's going on. Maybe not scam/fraud, but definitely bad user experience.

I created a Visa card, but it is now cancelled without any prior notice or reason. It is Black Friday and I am left with a cancelled card. The support does not answer either (18 days). It seems they have run into a problem with Visa cards, but a lack of communication is sub-professional. I hope everything goes back to normal. I liked the it when it worked; everything was smooth. UPDATE: After 18 days, still they have not answered my support ticket. I want to withdraw my balance but it is less than the 10$ minimum. what can I do? I cannot even add to it.