Pay with MoonReviews of paywithmoon.com

The platform worked fine for months until they were abruptly kicked off their supplier (As i suspect this is not 100% confirmed and they haven't made any statement regarding it themselves) - (a Mexican bank). Afterward, they refunded remaining card balances to platform credit which is useless since you can't spend it anywhere. They eventually offered a BTC refund option, which initially didn't require KYC. I submitted my request and waited over a month. When I checked back, my refund request had vanished entirely. Trying to resubmit now triggers a KYC requirement despite no verification being needed when I first requested the refund. This makes zero sense. Support Conversation: Me: "I requested a refund a month ago; it was pending, but now it's back to credit and wants ID verification for resubmission?" Olivia (Support): "All users who submitted off-platform refunds after the program pause must now verify to ensure compliance with our terms of service. Let us know how we can assuage your concerns." Me: "That makes no sense. I could buy cards without KYC, but now when the platform is down and credit is worthless you demand KYC to get my money back?" Olivia: "We understand, but cannot take action without verification. Complete KYC and we'll gladly help." They completely dodged my question and hide behind this new requirement. I've seen similar complaints where they claim "banking standards" nonsense. They didn't require KYC when refunds were first requested; this is clearly a deliberate barrier to avoid paying out. Even if I completed KYC, I suspect it would sit pending forever until (or if) the platform relaunches and they'd just issue a card. While I don't think this is a full exit scam (the company still operates), recovering existing credit is unlikely. They took $100+ from me. Bottom line: Paywithmoon works when functional, but if you have stranded credit, consider it gone. Don't expect a real refund.

It was very good until suddenly their platform went offline and now they want me to do KYC to be able to get my refund of $600. Very unhappy they did this.

: URGENT: Stuck Funds, Non-Responsive Support, Legal Action May Follow Dear Moon Team, You said that "Parts of the Moon platform are temporarily offline". So I tried to refund the money, but the refund of $50 has not completed. And you have not reply my messages. This constitutes a serious breach of trust and could be considered financial misconduct. If my funds are not credited or refunded within 72 hours, I will be forced to file complaints with the following authorities: Federal Trade Commission (FTC) Better Business Bureau (BBB) Consumer Financial Protection Bureau (CFPB) State Attorney General’s Office Additionally, I will escalate the issue publicly through online crypto communities and social media. I expect a full resolution immediately. Sincerely, A Very Disappointed Customer

I just logged into my account and my cards are "canceled". I cannot use it to pay for anything, I cannot create a new card. There is no email notification with clarification on what's going on. Maybe not scam/fraud, but definitely bad user experience.

It's just a scam or very close. Their claim "Shop online with cryptocurrency" even if it's working somewhere is missing a something very very important. It should be - "shop online in a limited group of stores". I didn't find a single seller accepting their card. Mostly they was 100% U.S. residents. Sometimes it's like that Payments must be processed in the US. However, mostly just we can't process your card message from the seller. P.S. Their refunds aren't refunds as well, you're getting their credits instead of something useful. As you can see - at least they are consistent. ↓ A lie - I sent few mails to their support 2 weeks ago about refund, had been ignored.