Pay with MoonReviews of paywithmoon.com

Our cards were working brilliantly, everything was smooth. Everybody's cards were suddenly revoked and they're not giving refunds, we requested one weeks ago. I would stay far away from this website until they catch up.

I had $69 in my account, but when I checked today, I saw that my account had gone to 0 $ and I haven't received any response from them yet.

Money are stuck and there is no refund

I am writing this review as a last resort. My account ) has been suspended since May 2025. I have followed every instruction provided by support, including resubmitting my ID without a VPN to fix a "location mismatch" issue. I successfully completed the KYC link months ago, but my funds remain locked. I have sent multiple follow-up emails with no substantive response since September. It appears the automated system is failing to sync my verified status, and no human agent is willing to perform a manual override. I am requesting that a member of the Trust & Safety team manually review my case and release my funds immediately. If this is not resolved, I will be filing a formal complaint with the CFPB.

Platform down, rarely communication from customer service and they said they have no tentative date on when to expect refunds. Very shady and unfortunate. I have thousands i cant access. Requested a refund and still nothing

: URGENT: Stuck Funds, Non-Responsive Support, Legal Action May Follow Dear Moon Team, You said that "Parts of the Moon platform are temporarily offline". So I tried to refund the money, but the refund of $50 has not completed. And you have not reply my messages. This constitutes a serious breach of trust and could be considered financial misconduct. If my funds are not credited or refunded within 72 hours, I will be forced to file complaints with the following authorities: Federal Trade Commission (FTC) Better Business Bureau (BBB) Consumer Financial Protection Bureau (CFPB) State Attorney General’s Office Additionally, I will escalate the issue publicly through online crypto communities and social media. I expect a full resolution immediately. Sincerely, A Very Disappointed Customer

I had a very long experience with paywithmoon.com, and everything worked flawlessly and perfectly until a few days ago. As a matter of fact, while PayWithMoon functioned, it was one of the best banking 5/5 stars experiences ever. Before Christmas, however, Paywithmoons' future looked grim. Paywithmoon lost some of its payment alternatives (for real, not a scam), and in the process, a few hundred $ of mine were frozen. * The CEO of paywithmoon.com sent a general email promising to repay all customer debts in the future, one account at a time. * Paywithmoon, with CEO, fulfilled the promise perfectly. I rate PayWithMoon 5 stars and hope PayWithMoon will return to business. If and when PayWithMoon returns, I intend to seek to continue the business relationship. Regards

Everything was going on pretty smooth until something happend and unfortunately for me the services stoped? I lost quite a bit of money within them as I was using their renewable cards hopefully they do not go full rogue and i will be able to recover my funds.