Pay1040Reviews of pay1040.com

Used Pay1040 to send in a payment for the IRS. Tried paying with PayPal but their website errored out and didn't give me a receipt. The customer service is horrendous. Took about 4 emails and a phone call to get them to confirm my payment and get a receipt. DO NOT USE PAY1040 !!!!!!! God knows how long it will take to get a credit with the feds. Don't walk from Pay 1040----RUN!!!!!!!! The government should be ashamed of this payment service and Elon Musk run his own.

I wish I had read these reviews first. They somehow sent 6000 of the 17000 I sent them to the IRS and now wont answer the phone. i will file a credit card dispute.

Could not get anyone on the phone, only a robot telling me info I didn't want, never received my receipt after payment. Now I don't know when the IRS will receive my 2024 tax payment if they receive it at all.

$49k payment gone missing. No response on email (multiple messages on the website portal) or calls (40 min on hold then disconnected). I am only giving them "1" as there is no zero.

Incredibly bad service. I used this service through H&R Block (who's software I've used for the last 20 years) to pay my taxes online for the first time. BIG MISTAKE! I received a letter from the IRS a month after filing saying I owed the amount that I used Pay1040 to pay the IRS. I had received an email confirmation number after filing from Pay1040. I submitted two inquiries on their webpage (promising a response in 24-48 hours). I did not receive any response or follow-up. I then called their customer service number three times. The first wait was 32 minutes before I had to hang up. The second call I was on hold for over an hour and had to hang up. The third call I was on hold for 2 hours and 51 minutes before the call terminated on their end (at 2:55 PM CST). I call H&R Block and they weren't helpful ('keep trying or "call the IRS).

Again horrible horrible experience. The mofo’s got my $900 to pay my taxes and early July got a notice in late July IRS still haven’t received payment called them and got put on a call with somebody trying to give away stuff and when I said I wasn’t interested they disconnected me …have to go get my credit card company involved to get my money back how they can still be in business is beyond me. I wish I would’ve seen these reviews before I paid. I also wish the review could be a zero use at your own risk

This is the worse service ever we need to reform it or get rid off it isn’t working and we pay it with our taxes , I have been calling for the past three days and when they are about to answer they hang up on me after being waiting for hours. I gave them a star because I couldn’t mark cero .

Every call is 3 hours on hold. They took our payment in May 2022, the IRS sent us a letter in August 2022 stating we didn't pay it yet. We called Pay1040 and they assured us that they didn't pay because we wrote a social security number wrong and they would take care of it. February 2024 we get notice that we now owe the IRS the original amount plus penalty. They said they received a confirmation number from the IRS but refused to give us the number. We contacted the credit card company who then conducted an investigation. 2 days later we had our money back. Attorneys are going to try to get our penalties dropped for us. These people suc and flat out lie.