Pay1040 is listed under Accounting & Tax.
Pay1040 (pay1040.com) has 60 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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DJ
They stole my money and won't answer any support emails or calls. I sat on the phone waiting for the worst people in the world (IRS) only to find out it was this companies fault. I am lucky I paid with CC so I can file a claim. Buyer beware.
VJ
Horrible - so much worse than calling the IRS itself. Hold times are multiple hours with the lousiest most insane hold music ever invented. The website is slow if it even works. Password reset does not work at all. No help, no customer service, nobody gives a damn. This is a complete and total failure to the taxpayers. The government should at least find a vendor that can do the job efficiently instead of going to the lowest bidder in a backroom deal. Stay FAR away from Pay1040! The CEO should be arrested for malfeasance.
mike L.
Don't bother with this scam group. Some genius at the IRS thought it would be a great idea to use these knuckleheads. What of time. Poor customer service and your money is all they care about
Te
similar to other customers, IRS did not receive payment that was submitted via pay1040. Tried to look up my activity history ( used them in the past ) no history on my account ( I have confirmations ). Phone service is automated and the e mail contact form is buggy and does not always work. I suggest you avoid this company it is not concerned with customer experience or accountability.
Margarita
it is a scam company. I processed with them my 2022 tax payment on March 25/2023 and I received on June 5/2023 a CP14 notice letter from the IRS with an amount owed. I am trying to reach pay1040 several times by phone and email unsucessfully. After a long waiting they hung up the calls and never answer the emails. I contacted the IRS claim resolution office and they said to me I am still responsible for the payment, including the assesed penalties and interest accumulated. Stay away from that scam, fraudulent company.
Nathalie J.
Hello, So I was having the same issue as everyone is reporting. I was able to solve the problem with the IRS. 1. Call Taxpayer Advocate Service (they're part of the IRS) @ 877-777-4778 (this was on my original CP14 letter) 2. I told the IRS about the situation and they asked for my personal information 3. They said they received the payment but didn't post it to my account somehow, but they saw I had no balance. 4. I asked them to please send me a letter proving this balance was 0. I would like to blame pay1040, but it seems the IRS admitted they made a mistake and sent me a balance due when I had no balance.
Sandy Wage B.
I was charged the convenience fee twice. I submitted a request via their website which promised a response within 48 hours. I did not receive a response and it has been more than 2 weeks. I filed a dispute with my credit card company and resubmitted a request to pay1040. You cannot reach a live person or even find an address to send proof to remedy an error. Very disappointing. I do not recommend pay1040.
Sherif M.
In April, I paid my taxes through pay1040. However, in June, I received a notice from the IRS stating that I still owed the same amount of taxes, along with penalties and interest. I attempted to contact pay1040's customer service, but couldn't reach anyone as it seemed fake. Desperate for a solution, I reached out to the IRS, but they couldn't help me since they had no record of receiving my payment, and the confirmation number provided by pay1040 held no significance to them. After some persistence, I managed to contact pay1040 through the email address billersolutions.pay1040(at)fisglobal.com. They responded and assured me that they would resolve the issue with the IRS. Today, I checked my IRS account and discovered that the payment was finally reflected and credited.
