PAX Labs is an American electronic cigarette company founded in 2007 that markets the PAX vaporizers.
PAX Labs (pax.com) has 155 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Dominick P.
Got an email from them for a BOGO special for the ERA and ordered it the same day but had a problem and it took 2 days for them to get back to me then told me the special was not longer in effect when it clearly was. I really thought this was a good company. Its still in effect according to the email but they still won't honor it. I don't think they really care about their customers.
Jamie
Trash customer service. With the dummest age verification process. Don’t waste your time.
Rocio
They’ve cancelled my order twice and i loose black friday’s speciall offers and they charged on my credit card (twice), I hope I receive 100% refund. I finally bought it from another store and had no problem.
Mo J.
I Had a Problem with PAX 3 , and I never received the proper resolution.
Claire
Just about the best customer service I have experienced. They are US based and I am in the UK. Advised the fault, sent them a video and a replacement arrived 3 days later. Attentive and value their customers
Pete
I have nothing but praise for Pax support... After 8 months happy vaping, my pax 2 stopped working (on a saturday night, ffs!); after 5 seconds it would flash all leds blue 10 times and switch off. The next day, i contacted Pax support via their website. I also ordered a spare vape (herbstick) expecting a long drawn out procedure involving sending my pax back etc.. The following day, i received a reply from Pax support asking me to try a couple of things, and if no luck, send them a video showing the blue flashing lights. I thought "here we go ..", but sent a video and a full explanation. Next day (tuesday), i get a reply saying they couldn't open the video ...but from the description they would be sending a new pax 2 !! And they did - the same day, and it arrived friday morning. ..and the support (thanks Amber !) was polite and friendly throughout. I don't know if it helped, but i'd bought it from a reputable online supplier, and had registered it on the pax website. Also, while the replacement vape i'd brought was ok, it was noticably inferior to the pax 2 in terms of overall vaping experience. Cheers.
Tony D.
Well I ordered from Pax on-line and promptly paid for my order. However I had to badger them for and invoice. Then I'm contacted to pay $500 for insurance of my package. So I paid it. 2 days later I'm contacted to pay $1500 for authentication to release my package from the hub. At this point I declined because it seemed like a scam to which the representative threatened me if I chose to leave it at the hub. Will never deal with this company again because of this experience. Yes I tried for 2 days to call them but the line was "always busy". Terrible customer service.
Stefanie G.
I ordered the Pax 3 complete kit a few months ago and I love it! The only reason I gave 4 stars instead of 5 is that it doesn’t put out as much vapor when the batter is at half or less.
