PAX LabsReviews of pax.com

Bought a Pax Era a month ago. Battery doesn’t last a week (with only a few sessions a week). My friends identical unit runs for a month or more. Customer service says battery isn’t covered, no fix or replacement. Completely unserviceable, attempted to fix my previous pax 2 unit (which lasted three years). Disappointed with customer service and quality control to say the least.

Terrible company, at first I was excited because they said they would replace my device. That quickly faded when the replacement device didn't work at all. A overpriced product that doesn't last 1 year, then when they ask for a video demonstraion of the device not working they pretend to see things that are not there at all.. Buy anything but from these people.

Pax 3 is NOT a distillate vape despite being advertised as one. Leaks everywhere. After multiple back and forth emails with Pax, their response is I shpould be cleaning it after EVERY SINGLE USE and supplied me with a discount code for extra parts. Like a sucker, I bought them and now I just have way more small parts that are caked with resin. I have stained multiple pairs of shorts with leakage. Do not buy as a distillate vape

Just purchased a PAC 2, they got the sales tax wrong applied for a city near me. I spoke to Jessie, a supervisor and he fixed it. Received item quickly and now all is well.

I bought my PAX3 device maybe in 2017 or 2018. The device has worked well but a few weeks ago I got the blue lights of death and my PAX stopped heating after that. I contacted the seller and they told me that they have warranty only for 24 months so then I contacted PAX Labs for warranty. They answered me very quickly and after I sent them videos about the issue with the device they sent me a replacement that arrived in one week for free. The customer service was very nice, quick replies and very friendly, willing to help. Outstanding customer service experience.

I have been a long time Pax user and love the device when it is working. My third PAX3 stopped working about three weeks ago. This unit was a replacement that malfunctioned about a year ago. The first device I bought I was not able to warranty because I bought from a third party vendor. The second I made sure to purchase directly through PAX and it worked for about a year when it malfunctioned. It was a headache to get it replaced but eventually the company sent me a replacement after going back and forth for weeks (at least they communicated in this instance). This replacement they sent me as previously stated stopped working about three weeks ago and I was hopeful that this time getting it replaced would be more streamlined due to already going through the process. I was very wrong about the expectation. I have only one response since submitting two support tickets and it was a text from a number you can't call asking for additional videos of the device. I immediately responded with the requested information and videos. It has now been another week+ and no response and no emails just silence. At this point I would like them to honor their warranty and send me the replacement but either way I would NOT recommend buying a PAX due to how problematic they are and their very poor customer service. (Which revolves around them making it so hard to get your device's warranty honored.

So, long-time Pax user. The product is simply incredible, I haven't tried many other vapes (Haze/Arizer to date) but this by far does what I need it to and more. Now - I bought a Pax 3 in 2018 and it died on me Jan this year. So the battery isn't incredible but having said that I used it everyday, some days through the night on looooong sessions so it did the job after I quit smoking. Sadly they were not able to send me one out asap due to 'brexit' issues. So I bought a second device while I waited and just received the replacement a month and a bit later. Just writing this for anyone doubting Pax as a product. They are the Apple of vaping no doubt about it - honestly, your battery might last as long as mine 3-4 years but they offer replacements which is fair. I also bought one for a family member in 2016 and its still going so who knows. Main point is, if your thinking about buying one, its a great product

I bought a Pax 3 for $250+ and two months later the oven began to move downward in its chamber, causing the vape to decrease. I let Pax Labs know what was wrong to see if they could repair it, and they told me it did not fall under the 10 year warranty (I’ve had it two months) because the issue was caused by “accidental damage.” I don’t know what “damage” they’re referring to, since it’s been lightly used and cleaned and hasn’t had any “damage” beyond normal use. They did offer me a $25 coupon toward another purchase (less than 10% discount) but after spending $250+ for the device only to have it for two months, the thought of giving them any more money is an absolute joke. Their product is junk, their customer service is horrible, and they don’t stand by their product or their warranty. Do not buy.