PawsionateReviews of pawsionate.com

Nice product but shipping was slower than expected

Ordine fatto il 6/12 x arrivo a Natale….siamo a fine anno e non è ancora arrivato nulla.

I ordered two custom travel mugs on December 7, 2025. One for my best friend and the other for my grand daughter. All Christmas presents. They were supposed to be delivered by 12/20/25. We are still waiting and it's 12/27/25. I thought the idea of custom mugs with people and their pets was an adorable. I am brokenhearted. I have had no updates or communications from Pawsionate. They do NOT have a phone number listed anywhere. I would never order from these people again. Never !! There is no customer service. None. Cute,clever website. But that's it. We hope we see the travel mugs. No idea if this is a total scam. Do NOT order from these dishonest people. I never post negative reviews. I never post any reviews. But this company has not delivered. Literally!!

Comments on how Bristol is behaving. Standoffish, engaged etc

The delivery date stTed has long gone by and tracking shows it has yet to be shipped Its falsely advertising for sales reasons when obviously they don't turnaround orders quickly at all once they have your money. At this point as a gift i will have to find something else and be the person who didnt have a gift for someone. Very bad business

Everything they said was going to happen did. Punctual and quality was key. The person who received it was very happy.

The mug I ordered came exactly the way I designed it. I received almost daily emails of the progress. It arrived, well packaged, in less than 2 weeks. Very pleased with my purchase!!

Brutal customer service from this company. Not usure it can be labeled service of any kind. IO purchased two Christmas ornaments and received them with an error. One item was fine, the 2nd was the wrong size. I had 10 responses from their automated bots without the ability to resolve my problem. Was told to send another $20 before they would do anything to fix my problem. I asked numerous times to confirm that if I sent the $20 I would be able to re-order the wrong item and never heard from anybody with a pulse. They ultimately told me since I didn't send $20, they were going to cancel my complaint and rid themselves of me. I chose to write this instead. DON'T BUY ANYTHING FROM THIS COMPANY!! Arthur, Toronto, Ontario