PawsionateReviews of pawsionate.com

This company is great!!! They get personalized gifts to you promptly. The prices are very reasonable and the quality is excellent.

The quality of the shirt is great! The print was just as described. I would definitely order again.

So … I have already posted a review on my terrible experience with Pawsionate and here’s my follow-up. I purchased a baseball cap which arrived with incorrect copy. I contacted them three times using “Contact Us” filling in all the fields and including a photo. The first two requesting a replacement and the third time asking for refund. I contacted my credit card company requesting a reversal of the charge; which was done. When the credit card company contacted Pawsionate they told the credit card company I had not bothered to contact them before I requested the reversal. The amount is now back on my credit card and had to waste another two hours providing documentation to the credit card company to “prove” my request is valid. Too bad Pawsionate hasn’t spent time fixing their customer service problems I wish I had looked at other reviews on this site. STAY AWAY FROM THIS COMPANY. This is the worst online experience I have ever had.

The mug looks exactly like photo except with my personalized info, of course. They kept me informed all along the process however the order was received much quicker than I anticipated . Great company to buy from. Definitely will purchase again when I need something they sell

I had to give 1 star initially as there was no option to give Zero. I ordered a personalised bangle after I lost my dog a month ago and saw this website and liked the jewellery. I placed the order end of May, and have been anxiously waiting for it to be shipped from china? The update was that it has been delivered, but there was no. Picture to show where it had been left. I therefore thought it had been delivered elsewhere. After I reached out to the team, I was sent a photo of the confirmation delivery and I then found the package inside my garage. Therefore this was a misunderstanding from my partner and was rectified by the team. I am now in possession of my bangle and I'm really happy with the engraving and the quality. Thank you for sorting this out for me in the end.

Order: #PAW13681138066 I ordered a small adult printed tee-shirt on 14 April 2026. This arrived one day late, on 1 May 2026. When opening the parcel (packaging acceptable), I found that it contained a tee-shirt suitable for a small child, not a small adult. The print design was as ordered. I immediately used the 'complaints' process, quoting all relevant details - I received a standard, auto-reply stating that I should (!) receive a response within 24 hours. One week later, I repeated the complaints process. Again I received the standard auto-reply. I have received no further communications on this matter. Poor customer service. Update end June 2026 Following some correspondence, this supplier sent me a new T-shirt in the correct size withthe crrect printing. Issue closed.

My cap arrived as scheduled and in great shape. Cap material is first class!! I was kept upto date regarding how my order was progressing. This is my second cap.

Ordered a personalised cap for Father’s Day, on 9th May, no sign of it . Weird e mails saying I don’t know what, it still no cap, totally confusing