PawsionateReviews of pawsionate.com

Cute product for Father’s Day. Wish I had gotten the larger size cup

Shirt I ordered for Father’s Day was perfect. My personalization was correct. Large runs a tad small, but my husband liked it. I would order again

What I ordered was exactly what I was hoping and it was just that.

Perfect fit & good quality! So happy with the tshirt!

I am so very happy with my purchases!! From start to finish!! From placing my order, to the shipping and always knowing where my order was in process and when it was shipping. My dad and my partner were SO HAPPY with their personalized cups!! ❤️❤️

Easy instructions Technology worked Great product and what you see is what you get !! Fun emails received on updates of tote purchaser and would suggest perhaps they could be a little less lengthy:)

Where do I start ? My husband wanted to get me some cute little presents for Mother’s Day. We have 3 dogs and he found this online business while browsing the internet. He placed an order with this company for 2 items - A shirt with the name of our 3 dogs printed on it & a coffee mug. We received the coffee mug approximately a week after Mother’s Day and assumed that the shirt would arrive in a separate order. About a week or 2 later we realized that the shirt had still not arrived so we decided to email this company inquiring about it. We received an email asking us to send a photo of the box for the order we received (the coffee mug). We had already thrown the box away weeks ago for the mug since we had no reason to hold on to it; this was explained in a response email. The very next day we received a response to our email saying that they were happy that we were happy with our order and that they hoped that we would leave a review for them. Wait, what ?! At this point frustration began to set in. How could we possibly be happy with our order when I specifically stated in an email that our order was incomplete and missing an item? Anyhoo, I responded once more saying that it might be better if we were just issued a refund for the missing shirt. Someone responded to our email probably 4 days later apologizing for their late response and the mix up. Apparently they had to investigate the matter of the “missing shirt”. I’m not sure what transpired along the way but we were informed that they were willing to offer a reprint of the shirt to “make things right”. We agreed to that since I REALLY wanted the shirt. We received another email from them a few days later specifically stating that the shirt would be printed and we would be updated on when our item was shipped out. Yesterday I walked to our mailbox kiosk and opened it only to find a small square box sitting inside. As soon as I saw it I immediately knew that they had once again messed up our order 🤦🏽‍♀️. When I got home and opened the box, they sent me another mug instead of the replacement Tee shirt. Now, I understand that sometimes things go wrong with fulfilling orders BUT there seems to be a much bigger problem here. I’m not sure if these items are being drop shipped and things are getting mixed up along the way but I can tell you that I’d never encourage anyone to buy anything from this company. Especially if it’s a present. These mix ups have taken the joy out of something that was meant to be special. Instead I am here leaving a negative review for a small business. Something that I would never in a million years think to do if not completely warranted. I wrote the company another email yesterday upon realizing that they once again did not send out my shirt but instead sent me another mug; asking for a full refund for the shirt. At this point in this lengthy, unsatisfactory transaction I simply do not have the confidence and or patience to deal with an another series of emails and possibly disappointment. I would hope that they eventually get it right but as of now, I’d like and expect a refund.

The shirt looks exactly as advertised! Fits great. Washes and dries well! Very pleased!