Caitlyn B.
Quan was amazing and helped me navigate…
Quan was amazing and helped me navigate use of emergency funds for my shiba inu's emergency when she accidentally ate some human medication!

Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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1,735 approved reviews, newest moderated first
Caitlyn B.
Quan was amazing and helped me navigate use of emergency funds for my shiba inu's emergency when she accidentally ate some human medication!
Mark
Great costumer service, my lil man got sick an I forgot to let a pawp vet know first an took him straight to the vet hospital. Unfortunately after he was hospitalized the pawp vet couldn’t activate my emergency funds but informed me to contact support an they could help me. Sure enough they helped a lot paid have the bill of the visit an I took care of rest. Great an fast response would recommend to others.
Dr. Mary-E. G. M.
Long story short, I was told that my pet had to be 4hrs from death in order for her to be protected with Pawp. This was after I sent the video and took my pet to the vet based on the recommendation of the Pawp vet. I honestly felt as though I followed the policy and did what was required only to be told "not eligible" because my pet wasn't close enough to death. Needless to recount my disappointment which ultimately resulted in me canceling the service. For the fortunate few that may have benefited from Pawp, that's awesome; but for the vast majority of pet owners this service will not help unless Pawp is willing to reimburse pet funeral expenses.
Response from PawpAug 2, 2021
Hi there, Thank you for your feedback. We do require that the situation is deemed an emergency by our vets before heading to the clinic in order to protect the integrity of the service. We rely on our vets to make that call, as they are the professionals and have over 10 years experience in emergency triage. However, I can certainly understand your confusion and our team is always willing to review cases to make sure that everyone is happy with our service. Please do not hesitate to reach out to our team at [email protected]. Best, The Pawp Support Team
Luxury Home And P.
I subscribed to a plan for my new puppy, and within 12 hours had already used the “video call a vet” feature twice. This is a game changer and I’m grateful that this exists!
Ken B.
First time consulting pawp. Quick response. Easy peasy. Very pleased
Allison B.
I can’t think Pawp enough for the help they provided when my dog Coco had to be rushed to the vet, in the grip of seizures and near death. Even though I lacked the time for the necessary video call with one of their vets, due to the true emergency status of that visit, they still covered that vet bill, given the circumstances. Sadly Coco passed away that next morning but Pawp made a very difficult time just a bit easier. They’ve even sent me condolences after the fact.
hernandezmaria
I was worried about my puppy. And then I remembered that I have PawP for her. I immediately opened the app and was able to chat with a Vet. It was such a relief and the Vet was so informative and helpful. Love this type of security for my furbabies. Highly recommend this to all fellow pet owners .
Mila B.
You will have peace of mind. It is friendly, easy, reliable, and straight forward service: from the first minutes giving you urgent medical advise, to taking care of the veterinarian bills. Thank you! Mila BG