Dora Harry P.
PAWP is a SCAM!!
PAWP is a SCAM!!! Believe me we should have read the offer more thoroughly. This being said if you do you will hopefully see it is a money collection scheme! Emergency - this must be identified by a paid PAWP veterinarian who in most case will deny the necessity of an emergency. This takes precedent over an actual Veterinarian who actually exams the pet. Huh? Yep a online Dr's opinion based on a photo and no physical exam is a better indicator than an actual physical exam by a qualified Vet. Already this does not make sense!!!!! Next a PAWP Dr could identify it is an emergency but if it is not life threatening they will not pay. Again Huh? This is emergency visit insurance not Near Death insurance right? Next to get a PAWP Dr's blessing you must call or chat online. This all while your dog is possibly bleeding to death or having a seizure. Does this make sense to you? Theri objective is to collect your monthly payment and never pay out. I believe we have seen movies about human healthcare insurance nightmare stories based on Fact. This is them but noone will make a movie of this and your pockets will be lighter. Please get a reputable Pet insurance company. This is not IT!!! I can tell you my Pets whole story but suffice it to say he was near death and we were directed by a Veterinarian who examined him twice before recommending the Vet. Hosp. ER. Where he was admitted by the Vet Dr's there for 2 days given medication and fluids intravenously. PAWP does not think this was an EMERGENCY!
Response from PawpAug 17, 2021
Hey Dora! Thanks for taking the time to share your emergency experience with Pawp. We appreciate your valuable feedback with us. We understand your frustration and we’re sorry to hear you’re upset. As part of our policy in order to access your emergency funds, it’s required to initiate a text message or a video call with our vets. Without this information, we’re unable to assess the situation and medical condition you’re in accurately. All new members received our rules and regulations after signing up. We have this policy in place to protect the integrity of our services and to ensure our vets can help you during your emergency. Pawp is a digital clinic based on Telehealth! We're not your traditional pet insurance but rather a monthly membership with an emergency plan. Therefore, it’s not our intention to replace a vet or a hospital visit. Our online vets are available to briefly diagnose your pet’s medical condition as best as we can to determine the emergency for you, to ensure the activation is properly aligned under our coverage. Unfortunately, if rules are not followed the emergency funds can be deny. I know our support team member spoked to you on a call to hear your situation and we addressed the issue as best as we could. I’m truly sorry that you had a bad experience, but nonetheless, I do appreciate your honest feedback with Pawp.



