PawpReviews of pawp.com

Response from PawpMay 8, 2022

Thank you so much for this kind review regarding one of our vet pros Fred! We are so glad you had a positive experience.

Response from PawpMay 7, 2022

Hi Bunny! Thank you for your kind words! We are glad that we were able to help you during an uncertain time. I hope your pup would continue to feel better and recover completely the soonest! Know that Pawp cares and we are always here to support you. I hope you spread the good news and your experience with us!

Response from PawpMay 7, 2022

Thank you for your feedback and we apologize for any inconvenience, this isn’t the member experience we’re aiming for and I can see how this would be really frustrating. The mission of our vet team is not to delay care, but to make sure that you are getting the care that your pet needs. Could you please reach out to [email protected] with the email address you signed up with? This way we'll be able to locate your account and better understand what happened in your case. Looking forward to hearing from you!

Response from PawpMay 6, 2022

Hello, thank you for sharing this review! We are so glad to hear you've had a positive experience, please feel free to reach out to us anytime.

Response from PawpMay 5, 2022

Thank you for taking the time to leave your feedback. Since it is a required part of our protocol, we do take the video chat seriously as this is how our veterinary professionals see any signs or symptoms. I do understand your frustration, the last thing we want is to delay necessary care. We are exploring alternative ways for our veterinary professionals to get the information they need, but for now, please know we have the video component of our service to protect the integrity of the emergency fund and ensure it's being used correctly. Thank you again for taking the time to share, as this will help us find ways to improve.

Response from PawpMay 4, 2022

Hi there! Thank you for sharing this review. I am glad you were able to get some good advice from the veterinary team! In regards to vet costs, Pawp membership does include an emergency fund feature, so if your pet were to have an immediate, life-threatening emergency, we can cover the emergency visit for up to $3,000 once per year! Please feel free to reach out to us anytime with questions.

Response from PawpMay 5, 2022

Hi Tony, I do apologize for any confusion regarding our terms and conditions. We do take the rules and regulations of the emergency fund seriously, and we investigate each claim outside the normal process thoroughly. While this decision cannot be reversed, we would be more than willing to answer any outstanding questions regarding the situation.

Response from PawpMay 2, 2022

Hello, thanks so much for taking the time to leave us a review. We are so glad to hear that Pawp has been a good fit for you and your pet, and that you have been able to utilize the digital health clinic! We are grateful to have you as a member in the Pawp community.