Paula Young WigsReviews of paulayoung.com

I was prepared for the worst after reading the awful reviews. I like it. It doesn’t have too much hair the way wigs often do and if looks natural. My only complaint is the color, it’s more silver than the blonde color I wanted.. I read that returns are horrible so luckily I don’t have to do that.

Customer service is AWFUL..bought a Delia wig which was way too small even tho it said average..sent wig&filled out the form for a return &exchange for another wig Shelby..waited&called customer service 2x to keep them posted on what I wanted. After another week of nothing..I called to find out they'd issued me a refund after a restocking fee..1st..I was told that they DIDN'T receive wig yet..then told they received the wig..2nd.the exchange wig didn't come 8n average/color I wanted..I asked them why didn't anyone notify me via email or phone or text?as I had been waiting on the exchange wig..no idea was the answer..they said they mailed a postcard to notify me..surprise as we are in the digital age. Not happy with their service. I stay with a company if customer service excels..evidently they don't need my business. I'll shop at TWC.

Not a happy 1st time customer! I ordered the wig called “Easton” and I did receive it pretty quickly. But the wig itself, although a beautiful color and very soft, was very flat and tangled almost instantly when I tried it on. It in no way could be styled like it is shown on their website. So I returned it on a Monday, and they said they didn’t receive it at their post office box until the following Monday. After that, it went to their distribution center to be processed, which I was told could take 3-10 days after that to receive a refund. I finally have a refund pending in my account for $28 less than the purchase price. I knew there would be a deduction of $9.95 but other than that, who knows what they took off for. I sent it back exactly as it was received, all materials included nice and neatly in the same box, and the wig was wrapped back in the net in came in. I most likely won’t order from them again.

Don’t accept returns make up fake results stating smell etc

I should have read all the reviews all over the net about the horrible refund policy of Paula Young. I made a purchase (product price plus shipping and handling) was $59.51. The wig was too small. I returned it in pristine shape with all the original packing materials and the provided return mail label. I finally received a refund of $32.54! Almost $30 was taken from me on this purchase and I have nothing and they have their product back. Shameful business practice. DO NOT buy from this company.

This is total scammer website ,i have an experience of blogging with them and they really don't pay and do scams with website owner.

I have been ordering from this company for at least 30 years. Not by choice but I have to wear a wig. They have always been so wonderful but the last year when i call i can’t understand who i’m talking to and the background talking is so loud you can’t hear. When i called back to nicely complain i was treated very rudely. i hate to see this company going down the tubes like so many other companies are doing. Women who have no hair have enough heart ache to deal with without out being treated rudely by the people that are supposed to be helping them. Thank God I don’t have cancer but what if my 16 year old nice has needed them while she was dying of cancer and needed a wig. Please step it up in the caring department. I really don’t want to do business anywhere else but i’m feeling kinda betrayed right now by what used to be a great company.

From Paula Young I ordered and received 2 wigs. One was not the colored I ordered. I immediately returned it with the required paperwork. I waited 5 weeks for a refund. Today I called them and first they said I returned it without paperwork. I disputed that fact so they said that they didn't refund wigs on sale. I did not try it on! I returned it immediately. They sent the wrong wig. I paid $35 plus tax. They have a credit that I can use in the amount of $24 again punishing me for their mistake. I want a refund! I will not order anything from.them again!