Paula Young WigsReviews of paulayoung.com

Have been ordering from Paula Young for years. Recently wanted to order a clearance wig at $29,99 and by the time I pay shipping, handling, and taxes, it came to $60. Whats with the $ 5.99 handling charge? In addition, if you want to return, you have to pay shipping charges. By the time you get finished, you would have paid $70.00 or more for a $30.00 wig. Bye bye Paula.

I was prepared for the worst after reading the awful reviews. I like it. It doesn’t have too much hair the way wigs often do and if looks natural. My only complaint is the color, it’s more silver than the blonde color I wanted.. I read that returns are horrible so luckily I don’t have to do that.

I have been a customer of Paula Youngs for nearly 6 years. I have Lupus & been on 2 different chemo for years which has painfully thinned my natural hair. I first started using paula young in 2014 when I went to wigs full time....Most wigs in Paual Youngs selection in the early days were of decent value. The wigs almost never looked like the picture other than being short, medium or long. Usually the colors were good I had to have wigs cut to the style shown in the catalog to make them work for me. One doesn't need expensive specialty wig shop, I slapped mine on & had SuperCuts cut it. Wigs generally came in two sizes. Im very experienced and have been wearing some kind of added hair for over 25 years. I always loved playing with hair. (Ladies to get the "brassy" or "shiny sheen" out of your hair let me suggest getting some "powder play" made by Big Sexy Hair. Sold on ebay & amazon. Lightly(very lightly) sprinkle entire wig & see the transformation. Hair will behave better & look natural.) I hope that tip helps! Back to Paula Young .... today I purchased a wig that was well over $100. The color & cut was nearly spot on. Not like the picture but after a bit of Powder Play...I was able to style the wig in a flattering way. However, the wig is threadbare on top. Which to my great irritation has been a reoccurring issue. The point of wearing a good wig....is so that folks don't know it's a wig. Being able to easily see the white fabric the hair is attached too....kinda gives away my secret. This threadbare problem is growing worse. I have to use a lot of smoke & mirrors to keep the illusion. I have purchased fabric pens to color the white. That has worked nicely but the wig today is so thin I'm considering sewing in a weft of hair from another wig. It shouldn't be this hard with a product that's one of their more expensive wigs but the quality has begun to become too low...that I might have to discontinue buying from them. In addition....the two different sizes have become one. Thankfully I don't have a larger sized head but one of my wigs is just too small.

I am a relatively new customer. Up to now I have returned two wigs because of style and fit. the returns were very easy, and I understand a service fee is necessary. The 3rd wig was great, however I did not get the 20 % off. When I called the representative she got hot with me, when I did not understand that I was given only 20% on original order and not the exchanges. Also she said I didn't use the promo on the returns, but kept repeating I got the 20% off the original order. I' m confused and may look for a new wig company unless I am called by a more cordial representative. Sad, because customer service is key today with internet orders.

The reason I am taking the time to write this review is because I am new to the world of wigs and I have spent many, many hours researching wigs and have been burned badly in my quest to find a perfect everyday wig for myself. I have purchased about 7 or 8 wigs now and am growing more and more irritated at the entire process. There are many online scams out there. Wigsbuysupply was an absolute scam. Do NOT purchase from this Chinese scam company. They will completly rip you off and send you something that is NOTHING like what you thought you were purchasing. After researching the Ashlee wig by Paula Young, I decided that at least I was buying from a reputable company. The wig itself is a nice style and the color honey rooted is nice enough; however, the wig came with a bunch of short hairs that stick out all over the top of the wig and there is no way to hide them. If I were to attempt to pluck them, it would leave no hair at the top of the cap there are so many of them, and there is no way to make them not stick straight up. I find this to be unacceptable for the name of the company and the amount of money that was spent on the merchandise. Absolutely ridiculous that people put up with this.

Wigs are fine. Prices are good. Ordering is easy. But beware if you ever need to return a wig from Canada. It is the worst customer service experience I have ever had. I often don’t believe these negative reviews, or think they are the exception, until it happened to me! The worst thing was someone in their receiving company helped themselves to a shopping spree using my credit card information! 1. The “pre-paid” label they send is not pre-paid. You have to pay Canada Post’s high fees. 2. The tracking info was not updated when received. Canada Post said it was received but there is something strange happening at the location that they were not at liberty to say. 3. Even though received, it takes at least 45 days for the Canada receiver to communicate this with the US company. (Supposedly they wait until they have a bulk shipment). So it takes a long time to receive a credit. (I did eventually get a credit toward an exchange and finally received a wearable wig about 3 months after I first placed the order.) 4. Phoning them is very annoying. Once you get through the automated system and wait for a live agent, they keep placing you on hold. Speaking to a regular agent is useless for anything other than a simple order. The supervisors are OK, if you can handle the wait to get one. 5. Then the credit card company called me to say my card had been compromised. There were charges in Ontario to the US card that I had only used with Paula Young. I called the company about this, and the supervisor just kept repeating “I am so sorry”. In short: • do not order from this company if you are unsure about the wig. • Read the reviews carefully. (Watch out for way too much hair at the front.). • If you have to return, insist on sending it to the US rather than the Canadian company.