Paula Young WigsReviews of paulayoung.com

͏ I bought some wigs from Paula Young a month ago. Paid for, shipped, and received. I just yesterday received a billing notice from them wanting additional $, about $23 for 2 wigs, from this previous sale. I emailed their customer service to try to find out what is going on but meanwhile wanted to report what happened so people could be prepared if it happened to them. I love my Paula Young wigs, about half my collection is from them. But I think the new company is experiencing some glitches and they need to take care of these billing errors and not bill customers for additional money for items already paid for, shipped, and received. From accounts I have read thers are confirming that this billing after the sale has happened to them as well.

#1 I returned a wig, and they say it takes 10 days to INSPECT it!! It has been 10 days with no refund!! #2 The wigs are SUPER expensive for what you get - you can get much much better quality on Amazon!! #3 sale wigs are never available - you order, pay and they say not available. Ridiculous customer service!!

Definitely hit or miss with this company. Quality is marginal and certainly inconsistent. Most wigs look WIGGY. I've ordered many (12) wigs and sent them all back. The come on now is FREE shipping, but if you send something back, it's $8.99 That isn't too bad, but considering if you send one back that cost $59.99 and you've already paid some fees, it adds up. They sell no name brands, just their own or some other brands unknown. I don't consider Jaclyn Smith name brand. I'm going back to the shops and buy something I've tried on.

The wigs came. I tried them on. I got the largest size they had. They were way too small. I sent them back right away perfectly packaged like the day I received them a month went by. I heard nothing from them. I called. They said they had received them two weeks prior but I had to wait up to 10 days now it’s been another month since I spoke to them and I have not received my return so they have the wigs and I have no money. I’m out the shipping and handling on both ends plus the cost of the wigs.

Have been ordering from Paula Young for years. Recently wanted to order a clearance wig at $29,99 and by the time I pay shipping, handling, and taxes, it came to $60. Whats with the $ 5.99 handling charge? In addition, if you want to return, you have to pay shipping charges. By the time you get finished, you would have paid $70.00 or more for a $30.00 wig. Bye bye Paula.

I have bought 1 wig and 2 ponytails over the years and love all of them. One time I bought from one of the "cheaper" companies and was very disappointed. It was cheap and cheap looking. Paula Young's is now my only wig supplier. I do wish they would offer free shipping on smaller orders, but I understand business is tough.

Pure junk. Temu sells better wigs than this place.

I have been buying Paula Young wigs for DECADES! Before Covid-no handling fees. During Covid-"handling fees" started but were minimal. Fast forward to sale of the Paula Young company, handling fees are $5.99 - for WHAT???? By the time you add that to tax and shipping (unless you have a code for free shipping), you are adding half the cost of another wig to the charges. GOUGING!!!