Paula Young WigsReviews of paulayoung.com

I ordered a Shelby wig, and the top was so sparse you could see wefting and cording underneath. I had to return. /Users/diannekidder/Desktop/IMG_2091.jpeg /Users/diannekidder/Desktop/IMG_2091.jpeg

The wigs are always in good shape and quality however, the customer service is always horrible every single time. They are rude, talk over you like you cant even finish a sentence, they speak so fast and rush to the next item, I cant order online as my address wont automatically come up so I always have to call and their selling schpeel is so long and you can keep saying I want nothing else but they keep going and if you have a promo code they say they have applied it but it never calculates until you explain your calculations. The online amount does not match what they bill you when you call and all they say is you cant go by the online charges....WTH?... HORRIBLE CUSTOMER SERVICE!

I returned 2 wigs because they were not as expected and just did not look good on me. I returned the items (Meryl and Harlow wigs) on 8/31/23 using their return label for which I paid extra and will be deducted from my refund. They received the items on 9/11/23. They have a policy of giving you the refund, but you have to wait 7 to 10 business days to get the refund according to their Customer Service Rep. It's surprising to me that it should take so long to get a refund. On the back of their packing slip, which you get in the box with the wigs, it clearly states that it takes them 3 business days to process a refund or exchange. This means that I should have gotten a refund by now as it has been 4 business days (9/15/23). However, I was told by Customer Service when I called, that I will have to wait until 9/26/23 to get the refund. This means that they do not follow their own procedure on returns. You have to pay them immediately when you buy their product but have to wait what seems to me to be a very long time to get a refund and totally different from what it states on the back of their packing slip!!!! I think they should have a better system in place, being a very large company, to get you a refund more promptly and to also follow their own policy on returns and exchanges!!! I am very unhappy with Paula Young's service, not to mention they add on a charge of $1.95 which they call a "staging fee". There is no explanation as to why they add this charge to your bill.

I would give 0 stars if I could. Purchased Heart of Gold wig, COMFORT, and when received the sides touched the bottom of my neck. Not like the "bob" style shown. Back it went. Ordered JEWEL, and the monofilament top was practically bald. Sent it back. Ordered ALLURING, stylist showed me a lot of half inch hairs sticking straight out on top. Had to make a part way over to the side to cover them. She's an experienced wig stylist and couldn't even come close to the photo because the wig was poorly made. She did her best, and it was pretty. She told me it wouldn't last long and to buy another. After 2 weeks and wearing it only for 8 days (not in a row, either) the strands got kinky and ratty. Buying Paula Young wigs for 22+ years I never had a problem with any. PY products were ALWAYS used. As I only wore this for 8 days sporadically, I went back to my 15 year old MEG, which looked good as new. I was very disappointed, as I wanted a full monofilament top so badly. I received a catalogue with deferred billing to November. Thought I would try again with SPARKLE. I had thrown away ALLURING, and started wearing MEG every day. I decided to call customer care and ask if there was a policy that if a wig looked good when received, but if only wearing it for 8 days, and not in a row, the strands became kinky and ratty what were the options? Was told that I must have gotten the wig too close to heat (DID NOT), or maybe because of the hot weather (huh? I live in the South and that never happened). I was told the wigs are only good for 3-4 months anyway. I asked her to explain how I could wear MEG 15 years old, switching off with 2 JAMIE LYNN Versa fiber wigs 9 years old, and she didn't have a clue. I asked if the Kanekalon fibers came from a different overseas company; a change in manufacturer? That wouldn't make a difference. In other words, if you get a wig that becomes defective after you've worn it so few times, you're out of luck. Wow. Just, wow. Think of the money Paula Young makes if you have to replace a wig every 3-4 months. Never again will I buy from Paula Young again. It's blatantly obvious the quality of these wigs have gone downhill. And it's not anything I've done if I have 3 very old wigs in excellent shape.

NO STARS! Bought Sheer Elite Hand-Tied WhisperLite® Lace Front Wig by Couture Collection. I cannot wear it because the hair is falling out. Not shedding because I am covered in hair every time, I touch the wig. There is more bald area on this wig than my own head. I did my research about care of wigs etc prior to buying, so I did use all the right things. The wig is useless, I cannot use it. I called the robotic customer service who vomited out the same BS over and over. It cannot be returned nor exchanged regardless of if it is defective. I also got charged for elite that I did not authorize/nor wanted. I had to call the robotic C/S to be cancelled and refunded by check in the mail. So I am stuck with this horrible wig, I can not afford to buy another. I will continue to spread the word as if I had saw the other reviews prior to buying I would never have ordered. I will bash this company on every social medica site, BBB, and any other way I can. What a horrible, corrupt, dishonest, rotten company

Good luck trying to return anything or even exchange a wig. $19 restocking charge if you return even within 30 days plus they nail you with $10.95 shipping fee. And they’ll have excuse why it can’t be returned. By the time you’re done, better to keep the wig. Order with care bc you won’t be getting any $$ back.

They refused to give a full refund for a defective wig they sent me, it had Matting and cut hair by the matting. I also had to pay for return shipping. When they got the wig back they lied and said nothing was wrong with it! That way they don't have to give a full refund . They screwed me out of $37.00 and $10.75 for shipping! They are making money like crazy on returns if this is how they treat everyone. I am just giving a warning trying to save someone else from this rip off company.

Paula Young is a company to stay away from - I just purchased two wigs. One was used, so I called to get a credit for a dirty wig. They would not believe me and said I had to send the dirty merchandise back for inspection before I received a credit. I initially paid $16 with their shipping surcharge to send the wig to me. Now they wanted me to pack up the used wig and drive to the post office so they could inspect the wig. They said once the dirty wig was received, they would credit me the additional $9.50 I would have to pay to send the used merchandise. Can you believe that!! I was on the phone with them (placed on long holds multiple times) for thirty minutes then they want me to spend another thirty plus minutes driving to the post office for their mistake. Finally the customer service "supervisor" hung up on me when I said that was not acceptable. He was rude and had no business being in customer service. I felt like I was talking to a computer who was unable to think as he kept repeating the same phrases. I will never buy from them again. I could not even give them one star for a rating.