Paula Young WigsReviews of paulayoung.com

What is going on with shipping lately?? Ordered on May 30th and says it will arrive June 13th. Wth.

I ordered 2 of the same wig in 2 different sizes. The wigs themselves were nice, looked like the picture (the one was pretty scant on the top back). I was happy with the style and color. The problem is that they both constantly tangle resulting in the ends looking damaged and awful. I comb it through and it just tangles again immediately! I thought it was somehow my fault. Looking for a reason for this, my research says the reason is low quality materials. It's not because of bad care of the wig. I am of course, very disappointed and will look elsewhere in the future. I'm also very surprised that no one else had this problem.

Not a happy 1st time customer! I ordered the wig called “Easton” and I did receive it pretty quickly. But the wig itself, although a beautiful color and very soft, was very flat and tangled almost instantly when I tried it on. It in no way could be styled like it is shown on their website. So I returned it on a Monday, and they said they didn’t receive it at their post office box until the following Monday. After that, it went to their distribution center to be processed, which I was told could take 3-10 days after that to receive a refund. I finally have a refund pending in my account for $28 less than the purchase price. I knew there would be a deduction of $9.95 but other than that, who knows what they took off for. I sent it back exactly as it was received, all materials included nice and neatly in the same box, and the wig was wrapped back in the net in came in. I most likely won’t order from them again.

I ordered a Shelby wig, and the top was so sparse you could see wefting and cording underneath. I had to return. /Users/diannekidder/Desktop/IMG_2091.jpeg /Users/diannekidder/Desktop/IMG_2091.jpeg

Breezy by J Smith is a nice quality but is nowhere near the style that is pictured. Totally different. I was so disappointed. Still a loyal customer, it's a struggle to find simple wavy style, middle part, bangs...and as soon as I find a style I can live with, they quit selling it.

The wigs are fine, but you really need to be careful as customer service is awful and returns are difficult if you are in Canada. And check your charges! I paid with Paypal and a few days later an extra charge (of almost $24US) was added. I called to ask why. They said that they charge more for shipping to Canada, however, the shipping method was clearly Canadian shipping and the charge was to be $7 (a savings of $16.99 because of the Paula Young coupon applied, which the system accepted.) The representative said the charges I agreed to were estimates, but there is no indication of estimate on the final invoice or on the initial checkout webpage (just on the cart page before you put in an address). When I said there was no indication of estimate on the invoice I was viewing, she said I was lying and hung up on me! I was upset, but not yelling or rude. I put in a dispute through Paypal and the extra charge was reversed. This is not a one off as I re-did it and saw that once again the system accepts a “free shipping” code to reduce the shipping charge (although still extra for Canada), but then they put in an extra charge later with no explanation or consent. Also, I checked a previous purchase and found they had done it before but I missed it.

I placed an order on 9/5/22 (holiday) and as of today the order is "in the warehouse ready for shipment". The website states most orders ship within 24 hours. I called to cancel and they stated because it is "in the warehouse ready for shipment" they are unable to cancel. Also, when I visited the site to place the order I received a "welcome email with a 20% discount code", yet when I placed the order with that code the discount wasn't applied. So if I want to return the items upon receipt I'll have to pay to return them and if I refuse the order then I'll be charged a restocking fee. What a racket!!! In addition right after I placed my first order and before I even received confirmation of the charge, I started getting emails with "special offers" etc.

Paula young wigs take months to recieve.I waited almost 2 months to get the wrong color.I regrefully had to return my two wigs.I paid extra to recieve them faster ,which has proven to be a waste of money.They have had my return for 10 days and have yet to process my items. After i recieve them i wont be ordering from them again. A womans hair is nothing to be so flip about . Very displeased with the way orders are handeled .