Paula Young WigsReviews of paulayoung.com

I bought bangs for $19.99. They charged me $1.95 for "delivery surcharge". It didn't mention anything about this when I placed the order. $8.99 for shipping and $2.18 for taxes. Basically the $19.99 item cost me $33.11. It was very poorly made so when I got it 2 weeks later I immediately returned it. They charge me $9.99 for the return shipping label. So this item cost me $43.10. They refunded me only $10.59!!! When I contacted them to see why they didn't at least refund me the taxes they collected from me (an additional $1.59) they kept saying they have a new policy that they charge that amount for returned items. I said no where in the catalog or on their website indicates this. They kept saying it's a NEW policy! I reported them to the BBB. They rip of people. That's how they make money.

I checked Trust Pilot AFTER I placed my order @ Paula Young and was worried I'd have the same experience as previous reviewers. I'm happy to say I've had excellent service from this company. I live in Canada and placed my order on 16th March and the package arrived in less than 2 weeks, which was earlier than I expected. I also emailed them for an expected arrival date and had a reply within 24 hours, so no complaints from me! I ordered a Topper and it’s gorgeous. Very happy with it.

Breezy by J Smith is a nice quality but is nowhere near the style that is pictured. Totally different. I was so disappointed. Still a loyal customer, it's a struggle to find simple wavy style, middle part, bangs...and as soon as I find a style I can live with, they quit selling it.

Awful in every way! Super nice when they take your credit card order. If returned anything they give you a small credit because they charge you for everything!! Terrible business policies and horrible customer service. Do yourself a favor DON’T BUY ANYTHING FROM THEM!!

Products were ok for price but beware of returns. It ended up costing me over $32 to return a $93 order. Way too much and I will not be shopping with them again. Go somewhere that you can see if the product is going to work for you and pay extra for the convenience.

The wigs are fine, but you really need to be careful as customer service is awful and returns are difficult if you are in Canada. And check your charges! I paid with Paypal and a few days later an extra charge (of almost $24US) was added. I called to ask why. They said that they charge more for shipping to Canada, however, the shipping method was clearly Canadian shipping and the charge was to be $7 (a savings of $16.99 because of the Paula Young coupon applied, which the system accepted.) The representative said the charges I agreed to were estimates, but there is no indication of estimate on the final invoice or on the initial checkout webpage (just on the cart page before you put in an address). When I said there was no indication of estimate on the invoice I was viewing, she said I was lying and hung up on me! I was upset, but not yelling or rude. I put in a dispute through Paypal and the extra charge was reversed. This is not a one off as I re-did it and saw that once again the system accepts a “free shipping” code to reduce the shipping charge (although still extra for Canada), but then they put in an extra charge later with no explanation or consent. Also, I checked a previous purchase and found they had done it before but I missed it.

I ordered two wigs at the same time and paid through PayPal. They only shipped one, and then when I called almost three weeks later to inquire about the other, they told me the customer had cancelled it. When I questioned her she said PayPal had not authorized the purchase amount. Strange because PayPal is still showing the ORIGINAL purchase price for BOTH wigs. Shipping was slow on the one I actually received, and communication was nonexistent on the one they cancelled. I’ll be ordering elsewhere.

On occasion, I've been pleasantly surprised, but it's rare, very rare. Most of the time, I expect to be given the wrong information, be treated poorly by customer service, and trust nothing customer service says. Call to see if an item is in stock before ordering? Joke is on you, it's not in stock, it happened to me 4 times in less than 7 days. But, don't worry, the temporary authorization hold on your debit card, will be released, just not in the 24-72 business hours PY claims. It will take several calls, they will insist they released, and will tell you to call the bank. When you call your bank, they will say, the authorization hold has not been released, they have to process the payment or release the funds, and when you call PY, they will be rude, blame the bank, and be of NO help. Paula Young engages in delay, deny, and defend. They have no quality control and do not care. They do not have accurate information in their system, as evidenced by the 4 calls, 4 orders placed on confirmation of their inventory aka items in stock, only to be told they were wrong. Yet, they still say, call to make sure the items are in stock, utter ridiculousness. So here I am, once again, multiple calls to PY about the authorization hold on my funds, 6 business days later, with more delay, deny, and defend from PY. Blatant lies. Total lack of concern. By far, the most RUDE representatives, of any company I've ever called. Sadly, a few times, I've been pleasantly surprised, and almost think maybe they are making positive changes, but it's a trick every time. Order at your own risk.