Paula Young WigsReviews of paulayoung.com

The Easy Bang used to be excellent. Now the quality is just awful. The base is too small, the 'hair' is not stitched in properly and the clips are badly placed. Please go back to the original manufacturer!

In May of 2025 I spent over $500 on 9 weeks. Prior to ordering I was told I could send back any or all for a credit back on my credit card. When 8 wigs did not work out the company said there was NO returns allowed, no credit no exchange. I fought this and won, and I was told to send them back as they would give me a credit me back on my credit card. I spent over $50 on the shipping back and waited. Now they are reopened until a new company and will not give me the credit back on these 8 wigs, offered a voucher of $60 to buy more (YUK) So I am OUT $550 and have NO wigs, this company has stolen from me so BEWARE!! I will go to the Better Business Bureau or Small Claims court to get justice!!

I have been buying wigs from Paula Young for years. I had to send a wig back for exchange on July 3, 2025. I never received the replacement, so I began calling customer service day after day, but could never get through. So I got online and tried to check on their website, but found it no longer existed. Then I found this site. I am so furious that they continued to send me sales catalogs and not once did I receive any notice of any sort, to let me know what was going on, no replacement wig, no credit to my bank card, nor any sort of explanation or information, nothing! They shouldn't be able to do this to their customers. A wig is not a luxury for me it is a necessity, because I don't have hair any more because of a drug I was given years ago! I am retired and on a limited income now, so every dollar counts. Is there no recourse for customers now?

I HAVE BEEN BUYING WIGS FROM PAULA YOUNG FOR 3.5 YEARS. I WAS ALWAYS HAPPY WITH THE STYLES AND THE QUALITY. HOWEVER IN MARCH I ORDERED 5 WIGS DURING A PY SALE FOR MYSELF AND AN ELDERLY FRIEND. THEY WERE NOT WHAT WE EXPECTED AND THE QUALITY WAS NOT THE USUAL STANDARD. I RETURNED THEM 9FIRST TIME IN 3.5 YEARS AND TRIED SEVERAL TIMES TO GET IN TOUCH AFTERWARDS REGARDING MY REFUND OR CREDIT I SHOULD HAVE WITH THEM. I WAS GOING TO USE IT DURING THEIR LAST BIG SALE, BUT COULDN'T DUE TO SOME UNFORESEEN EXPENSES. I THOUGHT I WOULD BE ABLE TO USE MY CREDIT ON THE NEXT SALE, NOT KNOWING THEY WERE GOING OUT OF BUSINESS!!! THERE WAS NOTHING TO INDICATE ON THE WEBSITE THAT THIS WAS TAKING PLACE. I AM DISGUSTED. NOW, I AM UNABLE TO USE OR GET MY $300 CREDIT BACK. THAT IS NOT SPARE CHANGE FOR THOSE OF US STRUGGLING WITH ILLNESS, HAIR LOSS AND ON A LIMITED INCOME WITH NO WAY TO FIND THE NEW COMPANY THAT BOUGHT THEM. I AM UPSET BY BLATANT CRIMINAL BEHAVIOR. THEY SHOULD HAVE LET ALL OF THEIR CUSTOMERS KNOW THAT THEY WERE BEING SOLD AND ASSIST THEM IN USING THEIR CREDITS. THEY SHOULD HAVE DEALT WITH CUSTOMER REFUND/CREDITS SO THIS INSANITY WOULD NOT BE AFFECTING THEIR LONG TIME CUSTOMERS. THIS IS SHOCKINGLY IRRESPONSIBLE. THEY MUST HAVE MILLIONS OF DOLLARS OWING TO LOYAL CUSTOMERS. DOES ANYONE KNOW HOW I AND OTHERS CAN GET MY /OUR MONEY BACK OR REPLACEMENT WIGS? HOW CAN THEY DO THIS TO THEIR LOYAL CUSTOMERS LIKE MYSELF WHO HAVE SPENT 1000'S OF OUR HARD EARNED DOLLARS ON PURCHASES WITH THEIR COMPANY. BELOW IT ASKS. Below it says let PYW know about your review. Obviously they have washed their hand of their loyal customer base and moved on to other things. Disgraceful, immoral and illegal. They get paid up front and now we have no recourse to reclaim out money or products. Just brutal treatment.

I was waiting for my wig to be exchanged and now I am told that Paula Young Wigs are transitioning to the new owner. What about the money I spent. Maybe PayPal will help me.

I ordered two wigs in early May. Never received them. I contacted them three times, finally they said I’d get them before June 15, still nothing. I’m out over $200 now and will start a fight with my bank. I lived their products and I’m disappointed that the message I get is being sold to new owners. I’ve bought from them for over 20 years. Will I kiss my money good bye? This is plain thief in my opinion. Explains why they had a big sale in may and June. Nothing delivered. I’m really upset now.

SO BAD NO ONE ANSWERS I SEND TWO UGLY WIG THEY WAS DIFFERENT CATALOGE WHAT HAPPEN I HAVE MORE 30 YEARS NEVER A PROBLEM I AM SO SAD PLS HELP US

I excitedly ordered a wig from Paula Young after my hair not coming back from chemo like I thought. I waited....and waited. No email received with a tracking number. I called, guy named Jit told me the item had shipped, I said I will give another week. No wig. Called again, was told my order had been canceled because the color I ordered online wasn't available. Why did Jit say it shipped. Like a fool, I ordered another wig, different style. Got it, not the color I ordered. Paid full price, so I shipped it back for a refund. USPS delivered it June 14. Now their email, website and phone recording say the are transitioning to new ownership. Where is my $60?