Paula Young WigsReviews of paulayoung.com

I think I've been SCAMMED! Ordered 2 toppers over 1 month ago. Email said they shipped. Never received. Their customer service is only a recording about winning a medical device!

Several years ago I got a wig which has been great, but was too small. So I ordered two wigs in size large. The first on 1/19. When the first arrived I saw that it was a very different color and style then I ordered, so I canceled the second wig. I even got an email from PY that said the wig was cancelled. Then they sent me the wig anyway. It was just like the first wig. I wrote to the head of the company about this problem with no response. I dropped off 1 wig at UPS on 1/26/26 and the other on 1/29/26. I heard nothing from the company so I called today, 2/4/26, to get refunds on both wigs. They told me that it would take 10 days to determine that the wigs were not damaged before sending a refund. 10 days! On top of this they have a surcharge of $5.99 in case something happens in transit. I know of no other company that has such a surcharge. I hope that I get the refunds I am due.

I have worn paula young wigs for 20 years Adeline is my very favorite color 44 large so easy to style just shake it and comes in the Adeline style use soft grip and on very windy days stays perfect and even riding rides at theme parks a ok customer service never a problem usually here in 7 days sorry I can't be negative on paula young wigs

Ordered 2 things. A topper & a messy bun. The bun was ok..nothing great;but the topper has NO clips. I emailed them (with pics) & got mails back saying they would get back to within 12-24 hours. They never did. I’m stuck with a hairpiece that just sits on my head & if I move it falls off. I’m stuck with a useless product!

I paid for over night shipping, the item was in stock, then to my surprise it was sold out, they refuse to refund the money for over night shipping and no product but a cap coming and thats how they rectified the situation. Do not order from this sight.

I ordered a wig from this website and I called directly to customer service on November 12, 2025. I made it very clear to customer service. I needed it on Friday, November 14 since I was going on a cruise. I paid extra shipping almost $15 plus never received it call today and the lady I talked to of course is from the Philippines was totally clueless. Said that my wig will not be here till the 18th or 19 November so I asked her why did I pay for expedite shipping? This company are liars. They’re very unorganized and using people out of the country. Makes sense of why you have bad poor customer service being a professor of economics and finance. It’s a shame that how the United States utilizes out of country employees and this is the kind of crappy service that we get. I will never order from you guys again you just ruined my cruise not only that I’m going through chemo so now I’m gonna have to scramble around and pay about $400 for a wig today so I can take with me thank you Paula Young for a shitty service.

Bought a couple wigs for my mom since she wasn’t comfortable using her card online. Despite FOUR requests, I keep getting catalogs in the mail. They obviously don’t honor federal laws requiring them to honor requests to not use your info.

Their customer service is ridiculous. They put someone on the Customer Service line who barely speaks English, who is impossible to understand. Then the wrong order is received and I’m responsible for his stupidity. They also have deceptive ways of getting you to shell out money for things you never ask for. And their wigs are only barely passable. So that’s why I gave it one star