Paula Young WigsReviews of paulayoung.com

I would put a zero if I could. They are running a total scam. Beware of using a coupon because it automatically enrolls you in their platinum plus program which charges monthly. I was only able to get a small portion of the charges refunded. Customer service just said it was company policy. I feel like I got taken. 2 thumbs down.

Should be a zero. Their customer service is the worst! Long waits for refunds. Does anyone on here know how to delete a PY account?

Terrible customer service. Extremely long delivery time. Refund policy unfair. They keep more than half the wig cost. What little refund you get if you do takes over 2 months to receive. Still waiting on refunds for orders placed in early October. The wigs are less expensive than other wig companies but they make up the cost by charging outrageous shipping and restocking fees. Save your money. Go somewhere else.

DO NOT BUY FROM HERE. Bought a Platinum coloured wig from Paula Young in a pixi style. They sent a brown/red wig. I emailed back instantly to advise, including photos and a screen shot of my original order. They wouldn't even give me the return address. They think its ok to offer me a 10% refund. I paid £81 for this wig and they think its ok to give me £8.10 back for their mistake. Discussing service. You should be ashamed.

Deceitful liars who send out pre purchased wigs. My wife knows wigs. She sold them. And when she said that wig was a return, AND PYW said they will take back and not charge restock fee. They LIED. Part 2: She reordered same wig, and the stuffing paper was all hand crushed- ie: not a new wig with properly inserted paper. They do not care about people, reviews. Low life company. They do not even reply here.

I have used Paula Young for years. Over the past 2 years the quality of their products have been horrible. I have received used wigs with hair products in them and my recent order took over 2 1/2 weeks to receive. Even though I paid for the 5 day shipping. When I received the wig it was the wrong color and basically had no hair. Their return policy is a 19.99 dollar restock fee plus and 9.99 sure post fee. To return it for their mistake. I will never shop with them again.

Wig did NOT look like photo and they refused to refund or exchange two days after I recieved it. It took nearly three weeks to get. It came from China!

Any company can be a superstar when there's no issues. You find out what a company really is about when you have a problem. If they listen to you, if they take any interest at all and your problem, and try to resolve it. That doesn't mean that you bend over backwards and do whatever the customer says. But you honor your brand and what you stand for. And you stand by your word. You protect your customers and you keep them forever. Very unhappy with my experience with their customer service team really disinterested and unwilling to help. And the customer service rep that I spoke to when I called was downright rude. Knowone needs to pay someone to give you a hassle. If you want to be treated like a valued customer, you need to go somewhere that values their customers. With all that being said I really enjoyed Paula Young's wigs. They were affordable and there were a couple of styles that I really liked, but I will find other styles I really like somewhere else. Tip for consumers: Just make sure you read the terms and conditions they sell your information and you have no say in it. Also to remove your information from the website you have to send a regular mail letter to request it and it can take up to 45 days so they have your information hostage. Ownership of Customer Information By registering or making a purchase on our website, you give us your consent to the purchase or sale of this information should such a business transaction take place. You get what you pay for.