Paul RichReviews of paul-rich.com

Response from Paul RichJul 16, 2025

Hello Salah, Thank you so much for taking the time to share your experience. We’re very happy to hear that everything was sorted out smoothly and that you finally received your order in great condition. We completely understand how frustrating it can be when delivery issues happen, and we truly appreciate your patience throughout the process. It’s wonderful to know the replacement order arrived safely with UPS and met your expectations. If you ever need any further assistance, we’re always here to help. Thank you again for your trust and support! Best regards, Kevin - Paul Rich Customer Support

Response from Paul RichJul 14, 2025

Hello Atef, Thank you for bringing this to our attention. We completely understand how concerning and frustrating it must be to experience delays, especially with your upcoming travel plans. We sincerely apologize for any inconvenience this situation has caused. Upon checking, your order was shipped on time from our warehouse. Please kindly note that the estimated delivery date may occasionally change, particularly for international shipments. This can happen due to factors such as international transit procedures, customs clearance, and local postal handling, all of which are unfortunately beyond our direct control. We genuinely appreciate your patience and understanding during this time. Please rest assured we are here to assist you throughout the delivery process. Should you have any further questions or need assistance, feel free to contact us anytime. Thank you again for your patience and understanding. Best regards, Kevin - Paul Rich Customer Support

Response from Paul RichJul 10, 2025

Hello Mr Curry, Thank you so much for your kind review! We’re absolutely thrilled to hear that you’re pleased with your watch and had a positive overall experience — from the quality of the piece to the included resizing tools. Your satisfaction means a lot to us, and we're glad we could deliver a product that meets your expectations. If you ever need assistance or have questions down the line, don’t hesitate to reach out — we're always here to help. Enjoy your new timepiece! Best regards, Kevin - Paul Rich Customer Support

Response from Paul RichJul 7, 2025

Dear Angel, Thank you so much for your wonderful message! We're absolutely delighted to hear that your husband is such a fan of our watches — that truly means a lot to us. We love hearing from passionate supporters of the brand, and your kind words about him being a brand ambassador put a big smile on our faces! While we’re not currently accepting new ambassadors at the moment, we encourage you to stay tuned to our website and social media channels for any future opportunities. Please don’t hesitate to reach out if there’s anything we can assist you with. We truly appreciate your continued support! Warm regards, Paul Rich Customer Service Team

Response from Paul RichJul 6, 2025

Dear Manjot, Thank you so much for taking the time to share your experience with us. We're truly sorry that your initial order arrived with defects—but we're incredibly grateful for your patience and understanding, and we're thrilled to hear that our customer service team was able to turn things around for you. It’s wonderful to know that your replacement Astro Day & Date Eclipse watch arrived in perfect condition and lived up to your expectations. We believe that how we respond when something goes wrong is just as important as the product itself, and your kind words reaffirm our commitment to putting our customers first. We’re honored to have earned your continued support and recommendation. If there’s ever anything you need, we’re just a message away. Warm regards, Paul Rich Customer Service Team

Response from Paul RichJul 4, 2025

Hello Maxi, Thank you so much for your kind words! We're absolutely thrilled to hear that you're happy with your watch and that it exceeded your expectations in both look and feel. Your satisfaction means the world to us, and it’s wonderful to know you'd recommend it to others — that truly speaks volumes. If you ever need anything or have questions down the line, we're always here to help. Enjoy your new timepiece! Best regards, Kevin - Paul Rich Customer Support

Response from Paul RichJul 3, 2025

Hello Ivana, Thank you so much for your kind words — we're truly glad to hear that the watch felt like a gift! We hope it brings you joy every time you wear it. If you ever need any assistance, we’re always here to help. Best regards, Kevin - Paul Rich Customer Support

Response from Paul RichJun 24, 2025

Hello Danny, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustrating experience — we completely understand how disappointing it must have been to face unexpected delays and fees, especially after being told to expect delivery within 3–5 days. To clarify, the 3–5 business days refers to the shipping timeframe, not the full delivery estimate — especially for international orders, where delivery is affected by customs clearance and local postal processing, both of which can vary greatly depending on the destination country. We also understand your frustration regarding the £110 customs fee. While we do offer free shipping, customs duties and VAT are charges imposed by your government, not by us. At checkout, we provide two shipping options — one with all duties and taxes prepaid, and one that is free but may result in these additional fees upon delivery. That said, your experience matters to us, and we’re constantly working on making our international process smoother and more transparent. Your feedback has been heard and will be shared with the team. I appreciate your patience and kind understanding in this matter. Let me know if you have any questions, and I'll be happy to help. Have a good one! Best regards, Kevin - Paul Rich Customer Support