Paul RichPaul Rich I International Official Store
Paul Rich (paul-rich.com) has 504 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
504 approved reviews, newest moderated first
Trenise P.
Fast delivery
Response from Paul RichApr 10, 2025
Hi Trenise, Thank you so much for your feedback! We're glad to hear that your order was delivered quickly. If there's anything else we can help with, feel free to reach out—we're always here to assist! Paul Rich Customer Support
Baldamar B.
Love the watch it's my first one I have ever had in my life really impressed with the way it shines in the light
Response from Paul RichApr 7, 2025
Hi Baldamar, Thank you so much for your kind words! We're thrilled to hear that you're enjoying your very first watch—that's such a special moment, and we're honored to be part of it. It's great to know that the shine and design impressed you. We always strive to deliver pieces that not only look great but also make our customers feel great wearing them. If you ever have any questions or need assistance with your watch, feel free to reach out. We’re here to help! Wishing you many great moments with your new timepiece, Customer Support Team Paul Rich
KIM JU H.
Very nice quality Design
Response from Paul RichApr 7, 2025
Hi Kim, Thank you for your review! We're so glad to hear that you’re happy with your purchase. Your feedback means a lot to us and helps us continue providing great products and service. If there's anything we can assist you with, please don’t hesitate to reach out. Customer Support Team Paul Rich
Kamlesh J.
Bcoz yet i did not recivd my watch
Response from Paul RichApr 6, 2025
Dear Kamlesh, We apologize for the delay in receiving your order. We understand your concern and want to assure you that your watch is on its way. As of April 5, 2025, the shipment is currently undergoing import customs processing. You can track its progress using the following link: https://parcelsapp.com/en/tracking/RE701372104SE Please note that standard shipment procedures, including customs clearance, are essential steps that we must comply with. Unfortunately, these processes can sometimes cause delays, which are beyond our control. We appreciate your patience during this time. For further assistance or any other inquiries, please feel free to email us at [email protected]. We're here to help. Best regards, Customer Service Team Paul Rich
Todd L.
It was a good solid watch, I did find other brands with the same watch for cheaper, but I don’t blame Paul Rich I didn’t do my research… However, it’s a very beautiful watch. Don’t regret buying.
Response from Paul RichApr 3, 2025
Dear Todd, Thank you for your feedback and for choosing our Paul Rich watch. We're delighted to hear that you find it to be a beautiful timepiece. We understand your concern regarding pricing and appreciate your honesty about not researching thoroughly beforehand. We strive to provide both quality and value, and we take customer satisfaction seriously. If there's anything more we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out. Best regards, Customer Support Team Paul Rich
Красимир К.
Love them. Strongly recommend!
Response from Paul RichMar 2, 2025
Thank you so much for your wonderful review! We're thrilled to hear that you love our product. Your recommendation means a lot to us. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. We appreciate your support! Warm regards, Paul Rich Customer Support
Carol C.
I did not know I had to paid £72 for my item to be posted to me
Response from Paul RichFeb 18, 2025
Dear Carol, Thank you for reaching out, and I’m sorry for any confusion regarding the additional charges. It sounds like you might be referring to duty fees, which are typically government-mandated import taxes that can apply when shipping internationally. These fees are not collected by us, and unfortunately, they are outside of our control. They are charged by the customs authorities in your country and are separate from the price of the item itself. I completely understand how unexpected these charges can be, and I’m sorry for any frustration this may have caused. If you have any further questions or concerns, please don’t hesitate to reach out. We're here to help in any way we can. Best regards, Paul Rich Support Team
Jake D.
SCAM SCAM SCAM!!! If I could give zero stars I would! Sent goods to me with wrong address on the order (their mess up) …contacted customer services who were trying to tell me to contact the courier (courier informed that it is the responsibility of the sender to change recipient address) after multiple failed attempts and fake tracking numbers from Paul rich, I decided to dispute the transaction with my bank, Paul rich all of a sudden came up with the real tracking number which showed the item being sent back to them, they then had the audacity to dispute my claims as if I was at fault and are blocking me from receiving my refund through my bank even though they have received the goods they sent back. Avoid this company like the plague, literally the worst customer service experience I’ve ever had, zero honesty or integrity, SCAM.
Response from Paul RichFeb 18, 2025
Dear Jake, I sincerely apologize for the frustration and inconvenience you've experienced. I completely understand how disappointing it must be to deal with such an issue, and I want to assure you that your concerns are taken very seriously. To better assist you, could you please provide me with your order details so I can look into the situation further? I would like to help resolve this as swiftly as possible. In addition, please reach out to our dedicated support team at [email protected] so that they can assist you with your claim directly. Again, I’m truly sorry for the confusion and trouble caused. We’re committed to ensuring our customers are satisfied, and we appreciate the opportunity to make things right. Thank you for your patience, and I look forward to hearing from you soon. Best regards, Paul Rich Support Team