Paul RichPaul Rich I International Official Store
Paul Rich (paul-rich.com) has 504 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
Showing 32 reviews with 4 stars · Clear filters
denny B.
Great product, but wish the calendar window was larger !
Response from Paul RichSep 7, 2026
Hello Denny, Thank you for the great feedback! We’re so glad you’re enjoying your watch. We appreciate your suggestion about the calendar window size and will be sure to pass your feedback along to our product team. We hope you continue loving your timepiece! Best regards, Paul Rich Customer Support
Travis
Great watch. Masterful construction and immaculate design and weight!
Response from Paul RichOct 7, 2025
Dear Travis, Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your Paul Rich timepiece and that its design, craftsmanship, and balance have exceeded your expectations. It truly means a lot to us to know that our work resonates with customers like you. We appreciate you taking the time to share your experience and for being part of the Paul Rich family. Warm regards, Paul Rich Customer Support Team
Ric K.
Web site was easy to use and check out was smooth
Response from Paul RichSep 1, 2025
Hello Ric, Thanks so much for your kind words! We're thrilled to hear that you found our website easy to navigate and that checkout was a breeze. We work hard to make your experience as seamless as possible, so it's great to know we're hitting the mark. If there's ever anything more we can do to make things even better, we're all ears! Best regards, Kevin - Paul Rich Customer Support
mr_curry
Absolutely please with my watch came with tools to resize overall a nice watch and a good experience
Response from Paul RichJul 10, 2025
Hello Mr Curry, Thank you so much for your kind review! We’re absolutely thrilled to hear that you’re pleased with your watch and had a positive overall experience — from the quality of the piece to the included resizing tools. Your satisfaction means a lot to us, and we're glad we could deliver a product that meets your expectations. If you ever need assistance or have questions down the line, don’t hesitate to reach out — we're always here to help. Enjoy your new timepiece! Best regards, Kevin - Paul Rich Customer Support
Ramon Velasquez G.
Its a beautiful watch but i feel its a little heavy.
Response from Paul RichDec 18, 2024
Hi Ramon, We're glad to hear about your awesome feedback! I can understand how it might feel a bit heavy, especially if you're not used to that weight. Maybe it will feel more comfortable over time, or you could try adjusting the strap to see if that helps. As always, please do not hesitate to contact us if you have any questions. Best regards, Marie Paul-Rich Customer Support
Sarah H.
Delighted with product which is a gift for relative. However had issues with delivery company UPS. Who could not locate my address. Had to re-order and collect from their local collection point.
Response from Paul RichSep 3, 2024
Hi Sarah, Thank you for your feedback. I’m glad to hear that you’re pleased with the product. I’m sorry to hear about the delivery issues with UPS. I appreciate you letting us know about this inconvenience. If there’s anything we can do to assist further or if you need help with any future orders, please don’t hesitate to reach out. Best regards, Marie Paul-Rich Customer Support
Melvin M.
Its ok, watch looks good video . I. Person looks cheap made. Not worth the money. Glass gets fogged up quick all the time
Response from Paul RichMay 7, 2024
Hello Melvin, Thank you for your feedback. We're glad to hear that you found the video presentation of our watch appealing. We understand your concerns about the fogging issue and the perceived quality of the materials used in our timepieces. Regarding the fogging, we apologize for any inconvenience this may have caused. While our watches are designed to withstand water exposure up to 5 ATM, they are not completely waterproof. We recommend avoiding prolonged exposure to moisture to prevent fogging. As for the perceived quality, we assure you that our watches undergo stringent quality control measures to ensure they meet our high standards of craftsmanship and durability. Each piece is meticulously crafted with premium materials and innovative design elements. We appreciate your feedback and will take your comments into consideration as we continue to improve our products. If you have any further concerns or questions, please don't hesitate to reach out to us. Best regards, Kevin Paul Rich Customer Support
Noah K.
The watch is amazing. Would 100% buy other items & recommend to friends/family. Only small complaint would be , the pictures showed the watch has a brightish green glow in the dark dial for the numbers & on the watch hands. In person it does not glow at all even when it’s pitch black.
Response from Paul RichJan 29, 2024
Hi Noah, We're grateful for your feedback regarding our watches and for taking the time to reach out to us. We extend our sincere apologies for any inconvenience caused and aim to offer a clearer resolution. The luminous feature on our watches requires charging with sunlight or any other light source to function properly after dark. We trust that this clarification addresses your concern satisfactorily. Should you have any further questions or additional concerns, please don't hesitate to contact us. We're here and eager to assist you in any way we can. Best Regards, Neil Paul-Rich Customer Support