Paul RichReviews of paul-rich.com

I like the look but after i wore it for about a year it jumps time considerably.

Great quality for such price.

I was very excited for my new watch and I am not disappointed. Looks amazing!

Quick delivery and very good service.I recommend Paul Rich company

Awaiting a refund for the watch I purchased... support team confirmed they had received the item on 16/08 and 12 days later I am yet to hear any further reply, or receive any funds, despite numerous chasers. It doesn't stop them sending me 5 marketing emails a day though... Prior to the return saga, my initial experience with the company was not a good one either; I pre-ordered a watch with an estimated delivery of mid-July. I chased for an update on 16/07, when i was told all orders will be dispatched that week... didn't happen. I followed up again the following week to be told I would receive an update within 2 working days.. didn't happen. A further follow up from my side finally meant the watch was on it's way 2 weeks later than expected. The watch arrived and wasn't to my taste.. I checked out the 'Returns' section on the Website to ensure I was able to return the product, which I was... despite this, when I contacted Paul Rich to arrange the refund I was told I was not eligible for a refund as I had removed the tags and foil from the strap - how do you try on a watch without removing the ties on the strap? Eventually, after a few rounds of emails and quoting their own Returns Policy at them, they agreed to process the refund, but it should be not that difficult for a company to honour the terms of their own website; it felt like I had to work hard for a refund I was perfectly entitled to. As mentioned at the start, they have now received the watch back on 16/08 and I am still out of pocket at the time of writing, with no update in nearly 2 weeks. Do not recommend at all. Update: I have been emailing you for an update for 2 weeks with no reply, yet you respond to a negative review almost instantly... I think that speaks volumes as to the problem. Any chance you could update me on the status of my refund? Update (2): Refund issued on 30/08. Update (3): As you can tell by the number of hidden reviews on the page, this company will do anything to get your negative review taken off - look at their response to my initial review below, and I then get a notification from TrustPilot that Paul Rich do not recognise me as a customer and I am required to provide proof that I was a real customer! One of the worst customer services I've experienced in a while.

The quality is way better than I expected for the price. Love the brand!

Perfect timepieces at affordable price 🔥 I love the design and quality of Paul Rich watches. I would deffiniteiley buy more of those ⌚⌚

Really good customer service, a lot of stylish and unique watches, Will definitely buy again!