Diane R.
My nephew love the watch that I gave…
My nephew love the watch that I gave him.He deosn't even want to remove it from his wrist. Very cool watch for birthday gift!

Paul Rich I International Official Store
Paul Rich (paul-rich.com) has 504 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Jewelry & Watches · Huntington, New York
Excellent

Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent

Jewelry & Watches · Brooklyn, New York
Excellent
504 approved reviews, newest moderated first
Diane R.
My nephew love the watch that I gave him.He deosn't even want to remove it from his wrist. Very cool watch for birthday gift!
Adrian
My patience is being tested with lack of communication. I ordered about a month ago and was told it would ship within a couple days, I sent follow up emails and finally did get a response back saying it will be an extra couple days due to a warehouse issue. Weeks later, nothing and I can not get anyone in customer service to communicate with me. The phone number on the website does not work either (not a good sign). I can understand delays due to matters outside of their control, but I really find it hard to believe the lack of communication and seemingly misleading information they provide - all common complaints I see (wish I would of looked this up before ordering, see their BBB rating - yikes). Ultimately if I can not get my order within the next week, I would like a full refund. Order # PR47143SG
Response from Paul RichAug 25, 2021
Hello, thank you for your review. Your order has just went into processing today and will be shipped with a 2 Day express. This review as well as all other recent negative reviews are because of the warehouse change. Our old warehouse (https://simpleglobal.com/) kept our stock for 27 days. This is not something we anticipated. We will be suing our old warehouse and fulfillment provider. We have since upgraded to a better provider that ships with 2 day express to all of continental USA. Our customer service is doing their best to reply to all customers. However, I'd like to point out we have finally received ALL of our inventory on Monday in the new fulfillment center and have shipped 95% of orders by now. Also, all future orders are being shipped with a 2 Day express. I sincerely apologize for this delay, it was really beyond our control. Order delivered: https://www.ups.com/WebTracking?loc=en_US&requester=ST&trackNums=1Z52XF500200590135/trackdetails.
Samantha M.
I am very selective when it comes to watches. I like making myself presentable and their watch absolutely passed my standard. GREAT!
Brenda T.
Paul Rich definitely knows what true fashion is! The designs are pretty cool and service was great too. Will get more watch for my nieces too!
Samuel M.
I purchased a watch for my girlfriend and she loves it. I had a great experience with Paul rICH. Exceptional service
Response from Paul RichAug 24, 2021
Hello! Thank you, for sharing your feedback, it is great to know that you feel that way about our watches. Thank you again. George
Grace H.
I really love their watches. It looks so expensive because of the designs but i is not. Very affordable and good quality!
Response from Paul RichAug 24, 2021
Hello Grace! Thank you, for taking a moment to share your satisfaction with us! Best regards George
Amelia C.
I often cross their advertisement so I decided to buy the watch. Looks so cool, what you see on the ad is exactly the same when you received it. I really like it
Response from Paul RichAug 24, 2021
Hello Amelia! Thank you, for your glowing review. Best regards George
Ruth M.
My friend thought that I got my watch at an expensive price. She was too shocked that this pretty watch is so affordable. She just ordered a watch for herself. Thank you so much
Response from Paul RichAug 24, 2021
Hello Ruth! Thank you very much for your review. It's nice to know that your experience with our watches is so positive. Best regards George