Paul RichReviews of paul-rich.com

Response from Paul RichNov 19, 2021

Hello Matthew I believe that your review is strongly unfair and unjustified. After you have broke your watch we have offered you a replacement without a hesitation, the issue was that exactly same model was out of stock - we offered you a different model or you could wait but you suddenly decided at the moment that in such case you want a refund which was granted. What was completely strange was that after that you have first tried to threat us with posting negative reviews (which you obviously did) and your 2nd watch purchased much earlier and never reported as broken, suddenly became broke on arrival. I can understand that after few months you might became bored with a watch but it shouldn't be a reason to post a negative review. Same as situation when customers are interested in specific model and buy all available pieces from the store. And just to clarify - 2 different orders weren't arrived damaged. First watch became suddenly damaged when you wanted to return it. 2nd watch was damaged by you. Replacement was offered, however either delayed or with a different model. If you found our watches as low quality I'm not sure why you wanted to purchase another model months after 1st, and why you have never officially complained about it. And finally why you wanted (and was grateful when offered) to exchange broken watch and became angry when found out that it was sold out. Regarding poorly run company - we now offer 24/7 customer service Mon-Fri, a self-service returns portal, 2 Day FREE Express in all 50 US states, and free returns. Best regards George

Response from Paul RichOct 29, 2021

Hello Damião, I'm really sorry for this situation. However please understand that responsible for the delivery on time is shipping company, not us. And we don't have any power to make them do it faster. I'd like also to point that after your package was lost we have sent immediately a replacement watch with an express delivery on our cost and even covered part of the customs fee you were charged. Taking all those factors under consideration I believe your review is simply unjust and does not depict properly an actual situation. Best regards Paul Rich customer support

Response from Paul RichSep 15, 2021

Hi, thank you for your review. I'm sorry we failed your expectations. We sent you a private message regarding possible solutions to this issue via e-mail. Best, Paul Rich Customer Care Team

Response from Paul RichSep 9, 2021

Hello Erkan, I'm really sorry to hear about your troubles. But I believe calling us a scam is a strong overreaction. You have purchased the watch, we have delivered it (it wasn't us who made damage on the way or was careless with the package), we accepted your warranty complaint. We didn't ask you for 80 USD for shipping we simply asked you to send your damaged watch to us so we could send to you a replacement. Since we've already covered shipping costs one way I'm not sure why you have expected us to cover the shipping back. Notice that sending a replacement would be covered by us again. As for the watchband you were informed that it would be an individual request - again free of charge - and it might take some time before will be delivered. Also, I'd like to ask you for the ticket ID or anything so I could check fully your conversation with us, as it is not possible that we have stopped replying to you as we never do anything like that. As for the birthday gift, I'm really sorry that it has happened but if you would simply describe this situation I believe we would offer you some kind of extra compensation. Now you have simply insulted us and accused us of something which not even slightly is true including the entire title of this "review". I hope you will reconsider your score since it is simply not fair toward us. Best regards Paul Rich Customer support