Pat McGrathReviews of patmcgrath.com

Catastrophique, il n’y a pas d’autres mots… J’ai fait une commande le 26 juin qui comprenait 3 articles. J’ai reçu dans un délais raisonnable 2 des articles mais pas le 3eme. Je n’ai reçu aucun message pour m’avertir d’un retard, aucune date de livraison prévisionnelle, RIEN ! Un mois plus tard j’ai réussi à contacter le service client via un tchat qui était disponible sur leur site (désactivé depuis…) et on m’a indiqué que la commande allait arriver la semaine suivante. Résultat des courses 2 mois plus tard, rien reçu. J’ai fait 2 mails au service client pour annuler la partie de la commande manquante et avoir un remboursement et aucune réponse ! Heureusement qu’ils sont sensés répondre dans les 24 ou 48h… En tout cas, un seul conseil, fuyez !!! Mieux vaut acheter sur sephora, voir pas du tout. Car en plus j’ai été déçue par la qualité de la palette. Bref, si on pouvait mettre 0 étoiles, je le ferai !!!

I placed two orders in December 2021 and January 2022 that were never shipped. By the end of February, the status of the tracking infos indicated that the first parcel had been « delivered successfully » in January 27th, which did not happen. And for the other parcel, it said it was undeliverable and would be returned to sender. When I reached out to customer service, they did not even bother checking these info and told me the parcels were on their way. I had to insist that there was a problem and they finally offered a refund. But the refund never came. And they haven’t answered any of my messages since then. It has been now more than half a year… At this point there is no other way to describe this situation as a company that steals from their customers and that utterly disrespects them further by ignoring their messages. This is unacceptable. I could read in forums and social media that this situation is far from isolated. People are having very poor experiences with purchasing on Pat McGrath’s website. Sometimes they do not even bother reimbursing clients for the orders never delivered. Keep it in mind before you decide to purchase from them.

I had a subscription for the blur setting eye powder. Decided to cancel. The site, no matter how hard I tried, wouldn't let me. I contacted them six times, and never got a response, finally on the 7th email, they wrote back telling me I had no active subscription. I sent them a screen shot of my subscription page, and they said they don't show one active, still I knew that this company was horrible, I called my card and told them to decline any Pat McGrath purchases. Well, like clock work, they have tried to hit my account three times in the past week for the very subscription they said I didn't have. This company is SHADY. Truly unbelievable.

Donc, comme les autres, j'ai commandé il y a plus d'un mois, elle a soit disant était expédiée la semaine suivante, et depuis pas de nouvelles. Évidemment, j'ai contacté le service client, et pas de réponse non plus... 240 euros qui se balade dieu sait ?

Long-time customer here with multiple ordes and I have never had any issues. The customer service is the best of bests, they answer in seconds and solve your problem instantly. Candiss, Rachel, you are Angels 🤍 The products are outstanding, highly recommended!!

THE BEST QUALITY, took a little while to come when I ordered a limited edition item which is fair enough. But THE best makeup. Ordered loads and never had an issue.

J’ai commandé sur le site officiel un rouge à lèvre de leur marque en collaboration avec la série bridgerton le délais étais de 6-10 jour et je n’ai toujours rien reçu sa fait 10 Aujourd’hui

I ordered on 3/15 along with my mom and sister. I emailed them after two weeks because I still hadn’t heard anything about my order. They told me it would be shipping soon. Over the next two weeks I had to email them 3 more times asking when my order would ship. Finally after 4 weeks they told me my order was “cancelled due to a glitch” even though my mom and sister got theirs. No integrity with this company. They pick and choose who actually gets their orders. I don’t think they ever would have contacted me if I didn’t reach out multiple times. They would of just kept my money and sent no product.