Pat McGrathReviews of patmcgrath.com

Je n’achèterai plus. Commande passée de 200€!! depuis le 19 Novembre et toujours pas de nouvelles. J’ai contacté le SAV, pas de réponse.

In una mia precedente recensione ho dato 1 stella a causa della mancanza totale del tracciamento della spedizione e a causa di un customer service inesistente. Il passo era sparito, ci ha messo un mese e mezzo ad arrivare, e nessuno mi rispondeva per capire che stesse succedendo. Dopo mesi ho voluto riprovare a comprare direttamente dal sito e devo dire che questa volta è andato tutto benissimo. Il pacco è arrivato dopo una settimana e mezzo e la tracciabilitá veniva sempre aggiornata. Quindi diciamo che non sempre è affidabile ma non sempre è terribile. Consiglio spassionato comunque è di usare i siti di Tracking internazionali che vi rintracciano la spedizione meglio del sito stesso

Received wrong items- tried to reach out so many times no response - supper disappointed

WORST CUSTOMER SERVICE Bought a Bridgerton set from this company and they only sent one palette. When I emailed back they were rude and said the other items were out of stock: no apology. They did not tell me prior to me receiving my order and have not refunded me or replied to my email asking about a confirmation or the refund amount and it has over a week!! This is straight up theft.

I’ve made several purchases over the last 3 weeks directly from Pat McGrath Labs website because of all the Black Friday cyber Monday and holiday deals. I immediately received an email upon each purchase with order confirmation and receipt. In this email PML issued a statement in the email. This is the statement word for word. PATMcGRATH.COM is experiencing an unprecedented volume of orders, resulting in processing and shipping delays of two weeks or more. Please know that everyone on Team Pat McGrath is working overtime, and, rest assured, your order will be on its way soon. The moment it’s ready to ship, we’ll notify you. I appreciate your patience and can’t wait to see the major looks you’ll create! Best regards, xx Pat I received everything within a week or two which was faster than expected. No issues. No problems. Everything was wrapped magnificently and everything arrived !!!

Recently (November 19th) I placed and order online with Pat McGrath. On November 23rd I received the email wit the tracking number (my order was shipped). On November 24th the tracking stoped and didn’t update for 10 days. I wrote to Pat’s customer care to ask what was happening… I knew they were very busy and there will be delays because of Black Friday and the holidays but was little concerned that my package was lost. As mentioned, I contacted (December 6th) PML customer care and they replied the same day and also the tracking updated on December 6th. Received my package this Friday (December 9th) and I couldn’t be happier and more grateful because this order is for my aunt (Christmas gift) that has MS. She… we both are huge fans of mother Pat and we have this tradition that I gift my aunt the new holiday collection… for a couple of years now. This is so important to me… because I see the excitement when my aunt unwraps the present. I’m super grateful for the help Mindy and everyone from PML customer care provided me with. Was also concerned, when I read all the other reviews here and their experiences… which make me sad for them… because they didn’t receive the products they ordered and wished. Fortunately, with my parcel, everything turned out nicely.

Ordered on 20th November, still shows in transit to Canada since November 30th . Tried reaching them few times. No response. Extremely poor services.. still no response from Global-e or Pat McGrath.. really disappointed with thier services , especially when they're so expensive and such a big Brand ... what a shame !! And I live in a big City .. not in a small town somewhere.. even parcel from China reaches earlier then this!!!!

J'ai passé commande le 24 novembre et je ne l'ai toujours pas reçu. J'ai contacté le service client et je n'ai eu aucun réponse. Résultats des courses je n'achèterai plus sur leurs site qui est une CATASTROPHE