PatioHQReviews of patiohq.com

Response from PatioHQSep 10, 2025

Hello JM, we’re truly sorry for the inconvenience caused. After reviewing your order, we found that it was placed for the Sofa Cushion – 3 Seat & 3 Back. As the product name indicates, it includes three seat cushions and three back cushions, not a single-piece cushion. Since you selected 2 quantities of this product, a total of 12 cushions were delivered. The order was manufactured exactly as per the details provided and the specifications mentioned on our website. That said, your satisfaction is very important to us. Our team has reached out via email to address your concern with the best possible resolution. We also value your feedback regarding our service and will use it to further improve our customer experience.

Response from PatioHQSep 4, 2025

Hello Clair, we sincerely apologize for the inconvenience caused. As we see, you have already filed a chargeback on the order, and our team has processed a full refund through the chargeback. We have also shared the email confirmation with you regarding the refund. Please be assured that we will take your feedback into consideration to further improve the customer experience.

Response from PatioHQSep 3, 2025

Hello John, we sincerely apologize for the inconvenience caused to you. We always strive to manufacture and ship products in a timely manner; however, we understand there is room for improvement. Your feedback is very important to us, and we will surely consider it to enhance the overall customer experience.

Response from PatioHQSep 3, 2025

Hello Steve, we sincerely apologize for the inconvenience you experienced. Our manufacturing units are located in both the USA and India, and we strive to provide clear and accurate information on our website. We completely understand your concern, and your feedback has been shared with our team to improve website visibility and enhance the overall customer experience.

Response from PatioHQAug 29, 2025

Hello Walter, we are sorry for the inconvenience caused to you. We always strive to deliver products on time; however, we understand that there is always room for improvement. We can see that our team has offered you a shipping refund for the order. Rest assured, our team will contact you soon with a further update on the same.

Response from PatioHQAug 22, 2025

Hello Morgan, we’re sorry to hear about your experience. Please note that on the product page, customers can choose either “Cover With Foam” or “Cover Only.” Your order was placed for Cover Only and was delivered accordingly. Also, due to natural material and fabrication variations, minor differences in size may occur, and our cushions and pillows are made with a tolerance of ±1 inch. The same is mentioned on our website. Our team will reach out to you soon to address your concern.

Response from PatioHQAug 12, 2025

Hello Beth, we are sorry for the inconvenience caused to you. We always strive to deliver products on time and provide efficient service to every customer, while ensuring clear information is mentioned on our website for customer reference. However, we understand there is always room for improvement, and we will surely consider your feedback to enhance the overall customer experience.

Response from PatioHQAug 8, 2025

Hello Laurie, we are sorry for the inconvenience caused to you. We always strive to deliver quality products as per the received order details and aim to provide efficient service to every customer. It is very unfortunate that you have faced this issue. As we can see, our team has already contacted you, initiated the refund for the pillow covers, and shared the confirmation email for the same. However, please be assured that we will take your feedback into consideration to improve the customer experience.