Susan W.
I'm waiting for a refund. I wonder if I will ever receive it.
I have been waiting for a partial refund of $90.00 which was promised as a result of refund policy. The policy is not clearly written resulting in a product I can not use. So, not only is customer service less than professional, but I'm still waiting for my refund.
Response from PatioHQJul 23, 2025
Hi Susan, we’re sorry for the inconvenience caused. As mentioned in our return policy, returns are not accepted for custom products, and the seat cushion you ordered falls under the custom cushions category with custom dimensions provided. Our team has offered the best possible resolution in this case. However, we do understand your concern regarding the service, and we’ll surely take this into consideration to enhance the customer experience. Rest assured, our team will be reaching out to you shortly to address your concern.