PatioHQReviews of patiohq.com

I have no qualms with order and delivery as both were as stated. Product, however, is a different story. Material is Sunbrella, so you can't go wrong. Workmanship is extremely poor: inner cushion wasn't cut to fit the cover properly, some corners were cut round and some were cut square creating puckers in the material on the corners. Also, inner cushion seems to be larger than the cover making the cushion pop up on the front corners. The color is darker than I expected but that is not the issue. Customer Service was no help at all - even after sending pictures of puckers and pop-ups! I am very disappointed and will never do business with them again. As an aside, when I called with questions prior to ordering, I was told that the cushions are made in India - not the United States as implied in their ad which states "Made for the USA" - deceiving??? Product had to go through Customs so I assume that is correct.

Quality is good, color exactly as on website. the stitching is not similar as shown but works for me. Negative is that the order was not shipped until i wrote initial review with one star, afterwards customer support finally responded and got it done and delivered

Very easy to order

Quality of items received is horrendous. The pillows are 3/4 full. They stated on the order I would receive foam inserts. They filled it with the cheapest pillow fluff. Not foam at all. There are strings all over the pillows as if the sewing was done cheaply. They won’t offer me a full refund. They are stating they can give me a refund for the inserts. These were custom pillow sizes. I can’t go buy new inserts.

While the ordering process was good, the cushions are not at all firm and I'm quite disappointed.

I would give no stars if possible. Do not attempt to do business with these people. Ordering is easy, but the buck stops there. Customer support is NON EXISTENT!! You will get the most ridiculous reasons why you can not speak with a service representative to help with any issue you may have with status and delivery. I was forced to start a dispute with my credit card because it was clear that this business does not deserve my business.

I ordered cushions for an outdoor sofa and received a nice cushion for the seat but sad and understuffed cushions for the back. I sent pictures and was promised replacement inserts for the back cushions but they never arrived and every time I inquired about them I got either an extremely long hold on the phone with no one picking up or an email message like "your case is already with the feedback team who have issued a reship for your order." Despite such messages, I can't get an update, a tracking number and nothing has arrived. At first I was very impressed with their customer service but now I am very disappointed. It's so weird and shady, why promise a solution if it they're not going to follow through?

The image is on the website did not provide a realistic snapshot of the fabric. Also, the cushion arrived significantly later than was promised with poor communication about the change.