PatioHQReviews of patiohq.com

Absolutely terrible customer service and communication! I placed an order in March that was due here at the beginning of April. When I hadn’t heard about it shipping yet I checked in on the order to see what was going on. It was then that I saw that they had messaged me with a question. I never got an email Notification that they had a question. They never called. The order was then due to arrive before the 20th and still no cushion. I have tried to call and to use the chat feature. No one answered the phone after 30 minutes on hold. And after an hour with no answer on the chat I went and did something else. When I came Back they said because I hadn’t answered they had ended the chat…. This is a scam!! Do not order from this company! Edited to add: you NEVER called me!! I didn’t receive an email about the first issue. It wasn’t until I went to check that I saw the message!! And it was I who called to verify that the NEW delivery date was accurate!! And yet STILL the item was not only not shipped when promised it wasn’t even completed by the date it was due to arrive!! It wasn’t until after I wrote reviews and messaged the company on Instagram that I got a reply!! I have asked for A full refund which they say should Arrive within a week. They also have requested that I change my reviews since they issued me a refund.

Great cushion with perfect fabric and dimensions

Frames arrived close to time promised, missing hardware, missing wood trim, missing thread inserts for bolts, and back of frame was bent to the point that it couldn't be used. Cushions did not arrive, and there is no tracking information. Contacted customer service and they cannot give me any information, stated someone would be in touch in 1-2 days.

Poor quality items and still waiting to hear back from customer service. Very disappointing.

The lounge cushion upper panel fabric runs opposite way on the sides. The cushions do not match, also the seems are stretched , threads showing, tells me No Quality Control, and when I called, no manager was told 24 to 48 hours call back, and it’s over 72 hours and no call back. This is a poor business ripping people off with the price they charge. Never again will they get my business.

You have very high-quality products and I intend to buy from you again. However, I was very disappointed when I was not able to return items that I had incorrectly measured. I certainly understand, given these are custom made, but I do think you would have been able to re-sell. That said, I recommend that you emphasize (i.e., in big bold) that most items are non-returnable, given they are custom manufactured.

Website stated MADE IN AMERICA. It was made and shipped from Gandhinagar, India.

Customer service ? They made two cushions of the same color fabric but cut the fabric differently for each cushion. This make the cushions when side by side to have different shades. Ive sent pictures per their request. I've asked them to make a new cover with the warp going front to back. NO RESPONSE Update, As of April 15 customer service has not replied to my email with pictures of their mistake. Instead, via email, they closed the claim and said I will need to file a new claim. If you are thinking of ordering from this outfit I suggest calling their customer service with a mock complaint and see if you can find someone to talk too.