PartsIPS - Appliance PartsReviews of partsips.com

Update: They said they will return the purchase price but we are still responsible for shipping even though the wrong part was sent to us. My husband ordered a black part but they sent a white part. Interesting that “Tim Kay” said they got a black part when they ordered white. Even though they sent us the wrong part we were expected to pay shipping even though it was their error. That is a pretty good business: Send people the wrong parts and not pay shipping if their responsible. ReviewFrom Tim Kay: “I ordered a part for my Jenn air cooktop in white, The website said there were 29 in stock. The sent a part out immediately but send me a black part. I contacted them and was told to return part for credit. I finally got through on phone and was told i have to return incorrect part, get refund and re owder correct on again.”

The part that they sent was not the same part that they pictured on their website. The part number matched, but the part that they shipped was different in several ways. After going back and forth with them over a two-week period, they finally agreed to refund my money if I paid for return shipping. I had to point out to them that their practices are akin to false advertising. I paid the return shipping and returned the part as instructed and then waited 10 days. I was assured that I would see a refund to my credit card within three or four days after they received the part. They never refunded my money so I had to file a dispute with my credit card company. I would never do business with these people as they are unprofessional, unethical and unwilling to listen to reason. This is hands down one of the worst companies I have ever dealt with in my many years on this earth.

I ordered a much needed part, and recieved email communication of order placed and ordered delivered WITH tracking number. Part arrived as stated in 3 to 5 days...(4)... I did call on day 2 to make sure all was good.... as I really needed the part... contacting by phone wasn't the greatest... could need a better system... but bottom line...... I ordered. And I reveived...received.... and had email communication every step of the way....

I ordered a part for my Jenn air cooktop in white, The website said there were 29 in stock. The sent a part out immediately but send me a black part. I contacted them and was told to return part for credit. I finally got through on phone and was told i have to return incorrect part, get refund and re owder correct on again. Way to much trouble when they could have sent the part i ordered first time.. Never again...

Beware!! No! Got an email from my DuckDuckGo server saying it is not. Blocked all their content!!

I ordered a nut spanner for a GE Washing Machine. PartsIPS sent the tool. The tool did not fit the nut properly. I contacted them to send it back and they are charging a 20% restocking fee and minus the shipping and I have to pay for the return shipping even thought it is a bad tool. Look elsewhere for parts and tools.

Wrong part sent. No one answered the phone for days and many attempts. Three emails sent for return instructions and finally got return email that said "We don't have exchange policy, Below is our return policy: - We retain the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. - In order to obtain a refund, prior approval must be given by us. Please obtain a return authorization number. - Refunds and exchanges are for the cost of product only - Shipping and handling charges are not refundable. - Return shipping is to be paid by the buyer. - We issue refunds generally within 72 hrs of receiving the returned item, once we verify that it is in re-sellable condition. - We will impose twenty percent (20%) restocking fee on items returned. STILL didn't get directions to return item. Charged me $12 to ship and $15 wheel that is 1" x 1". What a rip!

My boyfriend and I ordered a part for our Lg Steam washer front loader. It needs a drum support, or spider arm. We paid for the order by credit card. We have not yet received anything from our purchase and it has been over 3 weeks. The company took the money from our transaction.....Now we are stuck with a washing machine that is still broken and unusable, $120 less in our pocket that they took and piles of clothes still not clean This is ridiculous.Thus company should not be able to do this to people. I hope and pray that bad falls all over them.