PartsIPS - Appliance PartsReviews of partsips.com

I ordered my refrigerator part. Shipping price was high but price was low so total was a little lower than others. I received my part in less than 22 HOURS. Ordered Friday afternoon received Saturday morning. I have NEVER received so quickly. Part was exactly what I needed. I was super impressed.

Wow! I ordered parts for my GE double oven after 4:00 pm one day and they were delivered the next day by 10:00 am. I must say, I was a little bit hesitant after reading the reviews, but I am a happy customer.

Terrible!! I purchased 2 refrigerator door bins not knowing you can't use them in more than one slot in the row of door bins. I called 10 times and no one ever answered. I ended up leaving a message explaining and asking for help so I can size slot 3&4 in the door. I sent an email asking for help with sizing the bottom bins but all I received was an email saying I would be charged 20% restocking fee. The cost for 2 door bins was $112.77, each cost $45.96 and I was refunded less 20%, 36.76 and it cost $16 57 to ship back the wrong item. What a waste of time and money dealing with this company. I DON'T SEE HOW THIS COMPANY IS STILL IN BUSINESS, WHERE'S THE BBB ?

I should have read the reviews. Run away. You better have no issues and be 200% sure the part you order is correct. Otherwise you will lose your money and your time. They are not a normal honest business they are shady and profit from the lack of help. Plus they make you return to WA state to discourage you from returning. Think about the shipping you will have to pay if you need to. You have been warned!

If I could put -5stars I would they list stuff on there website with the picture of product with part number but sent me the wrong part and when I talked to someone they said they sent what I ordered according to part number but the problem is they have the picture of what I need listed with the same part number so how could I get the wrong part this place need to stop cheating people out of money when you return anything they charge 20%restock fee witch is a rip-off all because they messed up I will never order from here again and if I would have read all the bad reviews I would have never ordered from here in the first place Partsips sucks

I have a Frigidaire dishwasher. I ordered a product labeled Frigidaire BASKET SILVERWARE 2 - Part# 154749502. The silverware basket that was pictured on the PartsIPS website when I ordered the part was the correct silverware basket and would have worked as a replacement to my broken Frigidaire dishwasher silverwate basket. What I received from PartsIPS - listed on the shipping box as an "Electolux Basket Assembly, Silverware, W/2" and on the packing slip inside it is listed at Product "WCI 5304521739" from "Pick List 3363712" - however, was not what I ordered and did not work as a replacement basket for my dishwasher. I called PartsIPS, and all they would say on the phone is that I would have to email them with any issues related to the product received. Over email PartIPS wrote that: "We did mention on website that we will send out substitute part,” which was a lie, as the product page did not use the word substitute, and PartsIPS has made no offers to send the correct part or provide refund for my purchase. Second, even if it did say "substitute part" - which it did not - the part sent me is not an acceptable substitute for the order. For example, when compared to the Frigidaire item I am replacing (which was shown in the PartsIPS product page picture when I made the purchase), the received basket is not long enough, it does not separate into three pieces, the plastic separator between the first two and last two segments of the basket is too high and on one level, it does not have as many basket segments to hold silverware, it is an Electrolux (not Frigidaire) part, and it does not fit well in the Frigidaire dishwasher. All those deficencies makes the part sent to me NOT a substitute, and certainly not an acceptable substitute, for the Frigidaire silverware basket, and NOT an acceptable replacement part for a Frigidaire dishwasher.

DO NOT DO BUSINESS WITH THIS COMPANY. I have been dealing with them for over a month to replace the part they sent me which it was damaged. They don’t even answer their phone now. They may be out of business by now. Don’t deal with them.

I ordered the wrong part. It came very quickly from Tampa, FL. To return it, they said I needed to ship it to Tukwilla, WA; about as far from where I live as possible. Shipping to Tukwilla was estimated to far exceed the amount I paid for the part. I still have the part. I won't deal with Partsips again.