PartsIPS - Appliance PartsReviews of partsips.com

I was hesitant to order from this vendor due to all of the negative reviews, but I needed an ice bucket for my refrigerator and whirlpool wanted 2x the cost compared to Parts IPS. I got exactly the part I needed, and it arrived via UPS 2 days after placing the order. It seems like the negative reviews here mainly have to do with return situations. If you are certain on what part you need, I'd definitely order from this vendor again.

I placed an online order and within 4 hours i realized i didnt need the parts. I called them to cancel but was instructed to email the order desk and cancel that way. Was told id receive a confirmation email. A confim of what exactly? That you got it or of the cancel? The cancel i was told. I called back half hour later to check and they said id receive an email that it was cancelled. Well that didnt happen and received an email 24 hours later that it couldn't be cancelled and here's your tracking #. They wont respond to emails and Visa wont dispute the charge as PARTSIP site says its "at their discretion to cancel an order" do not order from these scammers

They had the parts I was looking for and I took a chance and ordered before I read the reviews. As it turns out I couldn’t disagree more with the negative reviews! I had the parts in my hands (exactly as advertised) for a great price and in two days! I can’t speak for everyone but my experience was great!

Like everyone else, I ordered from the cheapest price seller online and regret it! I needed to RMA my order, so I checked the website for a form. Nothing, so I emailed. No response. Tried calling half a dozen times over a week - nobody answers the phone and there isn't any voicemail. Just frustration and lost cash for my efforts.

Terrible customer service. Wrong parts sent, made numerous phone calls and emails and no answer, finally got a hold of someone by phone. I was told to contact them through email - but I had already done that numerous times and no response. Simple: stay away fro this business.

Added on: I did receive a part after I'd bought the part locally after they told me it would be 10 days before the part would ship. Asked for a RMA (phone & email) to send it back, got no response, so I paid $15 to Return to Send. Now I get an email that said to get a refund I needed to ship back on a RMA (which they wouldn't give me). They also sent this policy statement - We retain the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. Original review: Everything stated in these reviews are true! DON'T BUY FROM THIS SCAM COMPANY! I made an online purchase of a part they yes was in stocks. I paid extra to get it shipped quickly, only to get a email that said it would ship in 21 days. Tried to cancel thru email 10 minutes after ordering it. Got no response. Called 15 to 20 times the next morning to cancel. Finally got someone to answer, said I could only cancel thru another email. Within minutes of me sending cancelation email they sent an email saying they couldn't cancel because the part had shipped. Also sent a ups tracking (a stall tactic). Shows up in UPS, never tracks. I just experienced all the same things stated in the other reviews. File a dispute with credit card company. Take a hard look at the few positive reviews, they appear to be phony.

First time using this company order a dryer part said it was shipped checked tracking again said it was being returned to sender. Had package mailed to my PO BOX and UPS claimed someone refused the package but couldn't tell me who. Called the number always receive message that they are not taking calls. Emailed them no response. They finally responded after my credit card company contacted them then they just refunded me the part price not including what I paid for tax and shipping. Will never shop here again

DO NOT BUY ANYTHING FROM THIS STORE! HORIBLE CUSTOMER SERVICE ! THE FACTORY RIMS WERE SUPPOSED TO BE RESTORED TO FACTORY CONDITION. NOT THE CASE. ALL HAD BALANCING MAGNETS (1 HAD 2 SETS) THAT HAD BEEN PAINTED OVER. ONE LOOKED LIKE IT WAS A RETURN BECAUSE OF THE WAY IS WAS PACKED. IT ALSO HAD TWO ANOMOLIES. I WANTED TO EXCHANGE THEM NOW JUST WANT TO RETURN THEM. I WILL BUY THEM ELSEWHERE. I HAD CALLED 10+ TIMES BUT NO ONE EVER ANSWERS THE PHONE. I SENT 2 EMAILS WITH NO REPLYS. I NOW HAVE TO GO THROUGH THE CREDIT CARD COMPANY GET A PULSE FROM SOMEONE IN THIS COMPANY. GETTING READY TO BLAST THEM ON OUR LAND ROVER FORUM NEXT AND ANY OTHER SITE I CAN FIND TO POST A REVIEW TO MAKE SURE NO ONE EVER BUYS FROM THEM AGAIN.