PartsIPS - Appliance PartsReviews of partsips.com

I loved the fact that the order i placed was handled and, i received it so rapidly. I made the error in ordering, if you received my return and recognized that it came back to you in the pristine condition i received it, and i dont get charged anything extra wete both happy

Wrong parts were shipped (for a completely different brand of freezer). Company paid for return shipping and refunded entire cost. Never got my part, but the only thing lost was the time spent on the emails and trip to FedX.

Hello everyone, I trusted Parts IPS and was at a point thinking I had got scammed. Eventually they returned my email, and stated my part was on backorder. I called so many times, and kept getting the run around. I will call you back, someone will call by end of day. This went on for over a week. They stopped answering my calls and I got other people to call using different numbers, it was the same result. The email was answered and I had a little hope. Finally an email came that said my part was in the mail. The part arrived and I was happy. I do not like the way they handle their customers. They do offer you to cancel, but then you would lose your shipping for me that cost just as much as the part and their is a restocking fee. So if you do cancel you would lose most if not all of the money you paid. That is sad. I don't recommend this company and I will not shop with them again. It is like rolling dice. I am disabled and can't afford to gamble with my money or sanity. Be Blessed and be AWARE!

Update: They said they will return the purchase price but we are still responsible for shipping even though the wrong part was sent to us. My husband ordered a black part but they sent a white part. Interesting that “Tim Kay” said they got a black part when they ordered white. Even though they sent us the wrong part we were expected to pay shipping even though it was their error. That is a pretty good business: Send people the wrong parts and not pay shipping if their responsible. ReviewFrom Tim Kay: “I ordered a part for my Jenn air cooktop in white, The website said there were 29 in stock. The sent a part out immediately but send me a black part. I contacted them and was told to return part for credit. I finally got through on phone and was told i have to return incorrect part, get refund and re owder correct on again.”

I ordered a new glass top for my range on 4/26/2020. My Credit card was charged for the full amount 2 days later. On 5/7/2020 I emailed asking for an update as the status in my account said the item had not yet shipped even though when I ordered it it was in stock. I never received a response to my email. On 5/12/2020 I called to check on the order. I was told it would ship by the end of the month. I asked why my credit card had already been charged if they hadn't shipped my order yet and was told because they work directly with the manufacturer. At this point, I was very leery and almost cancelled my order but decided to give them the benefit of the doubt. On 5/21/2020 I received an email from PartsIPS that my item had shipped via UPS on 5/20/2020. Much to my surprise, my glass cooktop arrived that same day (5/21/2020). The project was exactly what I ordered and was received undamaged. I will only give a 3-star review because I felt that communication was awful, I do not believe they should be charging a credit card before an order is fulfilled and shipped, and customer service was not great (I had a difficult time understanding the man on the phone). If you don't mind having to wait a month to get an item for a cheaper price, this may be for you. If you want your part right away and don't want the hassle of worrying about whether or not you will ever receive your order, find someone else to buy from!

Update 11-29-18 I just got my parts in the 4 items that I ordered are all correct and to be honest I cross referenced from sears parts direct to make sure what I was ordering was right and yeah everything was. The prices are half of what I would have spent elsewhere so bottom line is if you can wait about 1 month for parts this is a good option. (Original post) No customer service no emails telling me when my order will ship no nothing I waited almost 2 weeks then called the guy said he would call me back and then never did. I emailed asking about my order and never received a response. When I finally called again the guy told me some things were on back order and would call me next week to tell me when my stuff will be sent so yeah 1 month out and still not a actual date of when I’ll receive my items. Never again will I do business with this company

I ordered a washing machine part yesterday and was waiting on a response from the people since I did email them later on to see when my part may ship out but I still haven't heard anything. I called and I would get a busy signal but this evening I called and it rung and then started having a busy signal. Going to contact my credit card company and get my money back. I honestly believe this company could be a SCAM ! UPDATE : I finally got an email delivered to my inbox around 4 AM 2 days after I ordered my part saying my order has been shipped and has my UPS tracking no. in it. Suppose to be delivered by the end of the day on 03/05/2018. We will see if it does and when I get the part put on my washing machine then I will update and tell how well it works with the part I ordered and possibly change the rating a little more higher. My first rating I gave them a 1 star then with my update I gave them a 3 star rating.