PartsIPS - Appliance PartsReviews of partsips.com

great price, fast shipping made a mistake on order - i emailed and they responded correcting my error. just got the product and am good to go. Thank you

Had a problem changing my quanity, other than that order received the next day.

My billing address is a PO Box. Partsips wouldn't accept my order because my shipping address doesn't match my billing address. I found the part for the same price and ordered from another vendor.

Bought a replacement lower rack for a GE dish washer. It came, it didn't fit - lower wash arm hit u[ against the wheel assembly and would rotate. l wanted to return the item, which I could do, but it would cost me return shipping and a 20% restocking fee. I priced return postage at both USP and USPS and it would cost more to return than it cost to buy. They should not advertise that it's a replacement part, when clearly it is not. Anyone buying the item will be out their money as it doesn't fit the GE model it was intended to replace. Mine's going in the recycle pile and I'm out my purchase price. DO NOT BUY FROM THIS COMPANY !!!!!!

If I could give them no stars that would be too many. RUN DO NOT WALK AWAY FROM THESE BONE HEADED IDIOT RUSSIAN MAFIA CROOKS!!! Yes you might get your parts, but if you need to return something or need other help correcting an order Customer Service consists of a cell phone rarely answered and with no voicemail. JOHN will drag his feet and offer BS excuses til the cows come home in hopes you give up and forget about your money. The only "manager" "doesn't talk to customers." Total sham organization. Took me four months of calls and emails and a threat of legal action to get a simple refund. GO ANYWHERE ELSE!!!! When or should I say IF the parts come they come invoiced from another business. When you return something, it will go to yet a third business. Classic circular fraud. These guys are crooks!!!

worst customer service. I ordered parts two weeks ago and called many times to see if they shipped or not. After two weeks wait, they told me its on back order for another two weeks. These scammers couldn't tell me that before they charged me for it?

Poor experience, DO NOT BUY FROM THIS COMPANY. I didn’t receive one of the [expensive] parts for my fridge, but a completely different part that I didn’t order instead. Emailed customer service w photos and was told that they are checking with the warehouse. 11 days later followed up with an email. No response. Called customer service and was told to email with photos (which I did almost 2 weeks prior). Was advised an email by end of day. No email. Emailed 2 days later, no response. Called. Line was busy/disconnected. Emailed again requesting replacement. PartsIPS emailed a refund for $12.60 (the cheapest part received). Emailed back requesting replacement part and ACTUAL cost of the part. PartsIPS emailed back remaining refund for part. Awful customer service. I didn’t even get the option for a replacement part—not that I would have trusted them to mail it anyway…

I advise you before making any purchase with this company that you read there return policy. I purchased a part from this company and less than 24 hours I tried calling and emailing them to cancel that purchase. Had to contact UPS and have them return to sender. They charged me $60 for shipping and restocking fee.