Matty G.
Not the quality we were expecting... customer service after the sale is POOR!
We bought an outdoor grill with island and barstools in Tampa, FL. The delivered it in the dark so we did not see any issues at the time of delivery. Over the next couple of days, we found metal rivets on the ground, the umbrella lifted out of its sleeve and went flying while we were sitting at the bar, and the fridge would move/come out whenever we opened its door. We called their corporate customer service with our concerns and sent photos to the representative I spoke with. She never responded. I had to follow-up multiple times before getting a response. Then someone else from customer service called advising that the rivets we found had fallen out of the fridge door and I was told to put them back myself. They will send new ones in case these are bent. As for the fridge and umbrella not being secured, I was told their products are "plug and play" and NOTHING IS SECURED to the unit. I would think that at the cost of their products that they would be better made. We are greatly disappointed in the quality of the product. Unfortunately, there isn't anything we can do at this point. We are stuck with what we bought. We can only hope that this review helps other so no one else has the same poor experience that we have had!


