ParadisegrillsdirectReviews of paradisegrillsdirect.com

Beware of predatory sales practices by this company. I put a down payment on Friday. November 14, 2024 was told by the field manager had until Monday to cancel it due to the fact I was building a home. I wasn’t sure that the unit was proper. I decided to cancel on Monday by a phone call and by text messages to the same field manager, and was told it was nonrefundable. There was another couple there. That hurt him also say I had until Monday to cancel yet they will not return my $9100 they’ve been holding since then this was a sale that was done offsite and according to the law, I had 48 hours to cancel not including Sunday, which I did on Monday morning that following Monday morning and again I was told it was nonrefundable. They have not returned my $9100 I have sought and filed a complaint with the Attorney General of the state of Florida consumers division and I’m waiting for their decision on this absolutely ridiculous. Very predatory sales practice. Be careful what. You sign

Sales was amazing. Just lied about the amazing warranty they offer. I purchased a unit 6 weeks ago, used it once, already not working. I called the service department requesting a repair, they needed to charge me $99 just to come see it. I spent $9.000 on this unit and 6 weeks later, it’s not working, but they want to charge to come fix it. Keep in mind; utilized the unit once, stopped working completely. They do not want to even consider coming out in good faith even if the unit is 6 weeks old! UPDATE- CS called me, refunded my service call fee, and fixed my grill. Thank you.

The company has a no return policy and the product they delivered part of it did not work. Had to have it repaired with replacement parts and less than 60 days. I highly discourage anyone from buying from this company. It took 60 days to get all things ordered, but they took the money right away and that’s what the company is about is the money not the service. I also spent the additional $200 to join the club so you get upgrades discounts, etc., but at this point still have received nothing from them or any discounts offered. I wouldn’t even give the company a one star writing the office staff and support staff of service team and incredibly rude service text. They have to be great and they have been. When we ordered our grill and accessories, they were out of accessories but did not tell us they were on backorder. When they set the grill up, they’re not allowed to hook gas up so they can’t test the grill to see if all parts work which makes it even more difficult for you to hook it up test it and make sure it all works. At $6000 for a grill you would think the company would be Friendly and efficient to resolve any issues and if you’re dissatisfied you would think they would return the product they don’t. So in that case, don’t buy it and you will have no issues with them. If you buy it, you will have issues. Read all the reviews the for spending six grand!

grill ok. The unit with refrigerator 6 months old and refrigerator doesn't work. Warranty covers parts but $250 technician fee.

Paradise Grills, buyer beware! they say they deliver but what they actually do is drop off the grill in the dark of night!. I was told all we had to do was have plumber do the hook ups...NOT TRUE....all they do is drop it off for 500bucks!! rip off.. Even the drop off guys said they get this complaint all the time, said they are very unprofessional company I filed a complaint with BBB, I hope others do so as well to drop their rating. they are the worse company I have ever encountered.

Over the years, I’ve visited several Paradise Grills locations and have always admired their products. Most recently, I stopped by the International Mall location in Tampa and finally decided to purchase the Aruba line, including the upgraded grill with LED-lit handles. The sales associate, Brian, told me I was getting a $4,500 value, making the closeout deal seem too good to pass up. However, when the grill was delivered on Friday, the experience quickly soured. The rotisserie burner didn’t work, the umbrella arrived broken, and to make matters worse, the grill they delivered was the base model—not the upgraded version I was promised. When I contacted Brian to address the issue, he claimed there must have been a "misunderstanding." I then reached out to corporate, hoping for a resolution, only to find they were standing behind the misleading claims of their sales associate. In the end, I spent $8,000 and received a $1,900 grill and a broken umbrella. As someone who’s been in sales my entire career, I have zero tolerance for dishonesty—especially when it’s supported at a corporate level. This has been a deeply disappointing experience, and I wouldn’t recommend Paradise Grills to anyone.

My experience with Paradise Grills has been the worst customer service I have ever encountered. I purchase an outdoor kitchen in July of 2024, the actual delivery date was on Octboer 4, 2024 and from the moment it was being delivered I noticed that there were many things wrong with it, the countertop was in two parts which would have been fine, but that problem was that countertop were completely different in color and style and they did not align together and therefore the interior lining of the dual burner has a space between the dual burner and countertops and for that reason the liner was cut into various pieces in order for it to fit which it should be in one piece, and the trim on the outdoor refrigerator is missing, Paradise grills has refused to help with the obvious issues and they are claiming that since the damage is at the back I should be happy with this, just so you know my outdoor kitchen is not against a wall and what they claim is the back is actually the front, I have never encountered such bad customer service and I will never be a customer again, the price that I am paying for outdoor is extremely expensive and the company just has not cared at all, they have made at least 5 or more service calls and no resolution and they have also lied about my intentions of not being available but I have made myself available sometimes leaving work early and having to wait at time up to almost midnight for them to show up, It now has been 5 months and they continue to refuse to make the changes to all the damages that were stated on the delivery date.

Let me start by saying—I love my grill. It’s well-made and performs exceptionally. However, my frustration lies with Paradise Grills' company policies and poor customer service, which fail to support customers after the purchase. Main Concerns: Unclear Stock Availability & Cancellation Policy When ordering from paradisegrillsdirect.com, there is no way to know whether an item is in stock. If it’s out of stock, Paradise Grills refuses to cancel the order, forcing you to wait 6-8 weeks for it to arrive. Most reputable companies prioritize customer service and offer refunds for out-of-stock items—Paradise Grills does not. Safety Recall Only for Original Owners Paradise Grills issued a safety recall for grills manufactured between 2009-2020 due to a gas buildup issue that could cause an explosion. However, this recall only applies to the original owner, not anyone who purchased a used grill. This is unacceptable—safety should apply to every owner, regardless of who originally bought the product. Misleading Shipping Documentation Paradise Grills' shipping department is unreliable. They list items as “shipped” on paperwork when, in reality, they were never sent. This can cause major issues when trying to track missing parts. Excessive FedEx Ground Shipping Fees Paradise Grills overcharges for shipping. For example, shipping a 10-pound package from Lakeland to Sarasota costs $106—far beyond standard FedEx Ground rates. They are clearly not passing on any shipping savings to the customer. Final Thoughts While I absolutely love my grill, anyone considering a purchase from Paradise Grills should be prepared for poor customer service, misleading shipping practices, and expensive shipping fees. If you need replacement parts, expect high costs and long wait times. Would I buy another grill from them? Only if their customer service drastically improves.