ParadisegrillsdirectReviews of paradisegrillsdirect.com

purchased a $14,000 BBQ with a Bar. Was told multiple times during the sales process the bar was made of solid stone and “would last forever. “ 14 months later the edging of the stone bar is significantly flaking/deteriorating. I called customer service multiple times and was told they could send a repair kit or a service person for an $250 charge. I opted for the service call to have the issue professionally rectified. Service person showed up timely and said there was nothing they could do and left ! I reached out to customer service and was told “sorry but we can’t fix all issues.” Will be filing a report with the better business bureau. Buyer beware!

grill ok. The unit with refrigerator 6 months old and refrigerator doesn't work. Warranty covers parts but $250 technician fee.

Let me start by saying—I love my grill. It’s well-made and performs exceptionally. However, my frustration lies with Paradise Grills' company policies and poor customer service, which fail to support customers after the purchase. Main Concerns: Unclear Stock Availability & Cancellation Policy When ordering from paradisegrillsdirect.com, there is no way to know whether an item is in stock. If it’s out of stock, Paradise Grills refuses to cancel the order, forcing you to wait 6-8 weeks for it to arrive. Most reputable companies prioritize customer service and offer refunds for out-of-stock items—Paradise Grills does not. Safety Recall Only for Original Owners Paradise Grills issued a safety recall for grills manufactured between 2009-2020 due to a gas buildup issue that could cause an explosion. However, this recall only applies to the original owner, not anyone who purchased a used grill. This is unacceptable—safety should apply to every owner, regardless of who originally bought the product. Misleading Shipping Documentation Paradise Grills' shipping department is unreliable. They list items as “shipped” on paperwork when, in reality, they were never sent. This can cause major issues when trying to track missing parts. Excessive FedEx Ground Shipping Fees Paradise Grills overcharges for shipping. For example, shipping a 10-pound package from Lakeland to Sarasota costs $106—far beyond standard FedEx Ground rates. They are clearly not passing on any shipping savings to the customer. Final Thoughts While I absolutely love my grill, anyone considering a purchase from Paradise Grills should be prepared for poor customer service, misleading shipping practices, and expensive shipping fees. If you need replacement parts, expect high costs and long wait times. Would I buy another grill from them? Only if their customer service drastically improves.

We bought an outdoor grill with island and barstools in Tampa, FL. The delivered it in the dark so we did not see any issues at the time of delivery. Over the next couple of days, we found metal rivets on the ground, the umbrella lifted out of its sleeve and went flying while we were sitting at the bar, and the fridge would move/come out whenever we opened its door. We called their corporate customer service with our concerns and sent photos to the representative I spoke with. She never responded. I had to follow-up multiple times before getting a response. Then someone else from customer service called advising that the rivets we found had fallen out of the fridge door and I was told to put them back myself. They will send new ones in case these are bent. As for the fridge and umbrella not being secured, I was told their products are "plug and play" and NOTHING IS SECURED to the unit. I would think that at the cost of their products that they would be better made. We are greatly disappointed in the quality of the product. Unfortunately, there isn't anything we can do at this point. We are stuck with what we bought. We can only hope that this review helps other so no one else has the same poor experience that we have had!

I purchased and had the kitchen installed November 2021 at a cost of over $8,400.00. I have had numerous issues with the grill and stucco finish. I have had 3 temperature gauges and still it does not work properly. I put an oven thermometer in the grill to prove it is not working correctly. The grill takes a ridiculous amount of time to heat up, compare to a 16 year old Weber I have at another house. The stucco finish cracked in several areas. They sent someone out to fix the cracks and all they did was paint over them. They then sent someone else to fix the cracks and they did an alright job. However, within a few months the cracks appeared again. And, just recently I see more cracks staring to form. The Italian stone top separated and delaminated (supposed to be stone) all over. They came out and did replace it. By the way it is located at a second home, so used seldom and when not used for a long period of time I cover the entire kitchen with a grill cover so it is not exposed to the elements. I am totally dissatisfied with the product and am sorry I purchased it. I will try to sell it for a cheap price and reduce my loss. I can see the stucco is going to continue to crack, then I will have to take it to the dump. My experience is that my Paradise kitchen is not a quality product.