ParadisegrillsdirectReviews of paradisegrillsdirect.com

I am new to Fl. I purchased a grill 2 days ago (not delivered yet with no date given) I didn't know know that my FL condo assoc. does not allow gas grills. I called the store to cancel the order and offered to pay a cancellation or restock fee. The store said to call corp. I called corp. today The person didn't understand that propane was a gas. She kept saying use propane vs natural gas (the grill is propane) but she didn't understand. Then she said to ask the store to switch it to an electric grill. Paradise doesn't not make electric grills. I asked to speak to a manager, and that request was not honored. I made a mistake as I didn't not know the Condo rules. The grill isn't shipped. It is the lowest cost model they make. I offered to take a financial hit via a restocking or cancellation charge. It's a heartless company. Maybe there is a reason you cannot cancel their product? I would expect they would understand my situation and help

Absolutely unacceptable experience. I had a grilling island installed only two months ago, and the electrical system has already failed. The grill lights came on one time and then never worked again. For a brand-new installation, this is completely unreasonable and points to either defective equipment or poor workmanship. Instead of taking responsibility, the company is now trying to charge me $250 to “repair” something that never functioned properly in the first place. Even worse, they are attempting to blame me for the issue, as if normal use somehow caused a brand-new electrical system to fail. That is insulting and unprofessional. A company that stands behind its work would inspect the issue, honor their warranty, and correct the problem without shifting blame or demanding additional money. This company has done the opposite. Between the lack of quality control, refusal to accept responsibility, and the attempt to nickel-and-dime a customer over a brand-new installation, I have lost all confidence in their integrity. If you are considering an outdoor kitchen or grill island, be warned: if something goes wrong—even within weeks of installation—you may be met with excuses, finger-pointing, and repair fees instead of support. I regret choosing this company and would not recommend them to anyone expecting quality work and honest customer service.

purchased a $14,000 BBQ with a Bar. Was told multiple times during the sales process the bar was made of solid stone and “would last forever. “ 14 months later the edging of the stone bar is significantly flaking/deteriorating. I called customer service multiple times and was told they could send a repair kit or a service person for an $250 charge. I opted for the service call to have the issue professionally rectified. Service person showed up timely and said there was nothing they could do and left ! I reached out to customer service and was told “sorry but we can’t fix all issues.” Will be filing a report with the better business bureau. Buyer beware!

I purchased the full outdoor kitchen ensemble—two grills, refrigerator, and stovetop—for over $17,000. Without exaggeration, this is the worst-quality grill system I’ve ever encountered. The issues started immediately: rainwater leaks like it was designed to collect water, exposed and unpainted Hardie board, and components that feel like they were stamped out as cheaply as possible overseas and then “assembled” in Texas. I own and operate a steel fabrication shop in Hialeah, Florida, and in my entire career I have never seen craftsmanship this poor sold at this price point. I was under the impression that Texas took pride in “American-made” products and solid workmanship—apparently, not here. After the amount of rework I’ve had to do just to make this usable, I’m honestly considering manufacturing my own line of grills and competing directly with Paradise Grills. Based on this experience, that may not be very difficult.

Last Thursday I had dinner with 8 friends. I ordered the pot roast. It was terrible and did not taste right so I only ate a few bites of pot roast, a few carrots and a small amount of mashed potatoes. It tasted like it had been repeatedly heated. On my drive home I experienced severe stomach cramps. At home I had 3 bouts of diarrhea. Not going back to Paradise Grill. Very unpleasant experience. One friend had the ahi tuna which she hardly ate because it didn't taste right.

What a pathetic excuse of a company. My most regretful purchase ever at 60 years old. Paradise Grills (PG) only cares about your money - nothing else. Starting with the high-pressure hard sales ploy, which one might consider fraudulent in nature when the sales team omits that the contracts state that ALL SALES ARE FINAL - NON CANCELLABLE, with no refunds. And yes, PG will remind you of that anytime you try to cancel, even if it is due to their fault. After almost five months of their failure to deliver, the contract indirectly states that they have one year to deliver your BBQ, as you are required to take delivery within this timeframe, which I was made aware of with an exclamation point. I was told I could cancel and forfeit my $5K deposit. Then I was lied to many times about the delivery, including sending it out with a trucking company. Then fly an installer (note just one installer) to install the BBQ. I was never able to obtain the name or flight number of the installer. Oh yeah, they wouldn't show unless they received the final payment in full, so beware of that. The BBQ supposedly arrived in a covered truck with insufficient equipment to remove the BBQ from the truck. No word from PG after numerous emails for weeks; then, finally, it arrived, 6 months after the delivery request. There is no escalation process; Kelsey Letson, head of customer service, doesn't respond to calls or emails, so escalating is a waste of time, as all executives, owners, and management are digital cowards with no visible public presence. Your sales rep wants nothing to do with any issues after your contract is signed --- they are not your friend, pal, and basically, you know when PG is lying when the mouths move. Finally, I can only hope I get 3 decent years of use out of the grill so it is not a complete write-off waste of time and money.

We went in looking for an outdoor kitchen and heard about this location. They have outstanding and beautiful products. If you go by make sure you ask for Christy Morris she is very knowledgeable and accommodating. She made it worth the drive from New Orleans.

Everything from start to finish was a negative rating. Do NOT buy anything from this company! Poor quality; consistent lying and runaround; read and understand the fine print- otherwise don’t sign; my worse experience dealing with a company in many decades. Made in China crap.