Antonio G.
Service post sale is horrible!
Sales was amazing. Just lied about the amazing warranty they offer. I purchased a unit 6 weeks ago, used it once, already not working. I called the service department requesting a repair, they needed to charge me $99 just to come see it. I spent $9.000 on this unit and 6 weeks later, it’s not working, but they want to charge to come fix it. Keep in mind; utilized the unit once, stopped working completely. They do not want to even consider coming out in good faith even if the unit is 6 weeks old! UPDATE- CS called me, refunded my service call fee, and fixed my grill. Thank you.